Front Desk Donor Relations Specialist

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):

Job Description:

Vitalant is seeking a Donor Relations Specialist dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together.


Your impact as a Donor Relations Specialist is vital. You will support Vitalant's life-saving mission by greeting donors at local donations centers, providing education on various blood and blood product donation procedures. You will assist with ensuring donor comfort, addressing pre-donation questions, and scheduling their next blood donations.

What to Expect

Salary: $23.00 to $24.40 / hourly

Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location.

Schedule

Monday & Wednesday 11:00 am – 7:00pm
Tuesday & Thursday OFF
Friday & Saturday 7:00am – 3:00pm
Sunday 7:30am – 4:00pm

Our comprehensive total rewards support you, your family, and your future with

• Medical, dental, and vision insurance

• 401K + 5% company match

• Tuition assistance up to $5k per year

• Free basic life and AD&D insurance

• Free short-and-long-term disability insurance

• Paid time off

• Employee Resource Groups

• Recognition and perks

As a Donor Relations Specialist, you'll get to

• Assist donor services staff by addressing donor questions and monitoring donor wait times.

• Retain current donors by scheduling their next donation appointment.

• Educate donors on additional collection techniques to optimize donation opportunities.

• Administer customer service and marketing survey to donors.

• Review and enhance frequent donor programs and collection technologies, such as automated, to optimize the donation opportunities.

• High School Diploma or GED required

• One year of customer service experience required

Skills and Abilities:

Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.

Must be able to maintain confidentiality.

Must be able to understand, follow, and give precise written and verbal instructions, and perform all activities safely

Ability to work in a team environment and participate as an active team member.

Must have proficient computer skills.

Must have good customer service and interpersonal skills.

Able to organize, prioritize, and execute a variable workload and multiple priorities.

Effective oral and written communication skills.

Requirements:

• High school graduate or GED required.

• One year experience in related field required.

Location:

Job Category:

Contact Information: careers@vitalant.org

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.