PROGRAM MANAGER

Program Manager

Resources for Human Development (RHD)

New Program

Montgomery County

The Program Manager is responsible for the overall management, administration, and daily operations of the program. This position ensures the delivery of high-quality, person-centered services that promote recovery, independence, dignity, and community integration for individuals served. The Program Manager provides leadership and supervision to staff, ensures compliance with all RHD, state, county, and licensing regulations, and maintains a safe and supportive environment for consumers and employees.

The Program Manager is responsible for program development, staff supervision, quality assurance, fiscal oversight, and maintaining positive relationships with stakeholders, families, referral sources, and community partners. All duties are performed in alignment with the values and mission of Resources for Human Development.

Essential Duties and Responsibilities

Program Operations

• Oversee daily operations of the program to ensure effective and efficient service delivery.
• Ensure services are delivered in accordance with program regulations, licensing standards, and RHD policies and procedures.
• Monitor program quality and implement improvements as needed.
• Maintain a safe, healthy, and supportive environment for consumers and staff.
• Participate in strategic planning and program development initiatives.

Staff Supervision and Development

• Recruit, hire, train, supervise, and evaluate program staff.
• Provide ongoing coaching, leadership, and professional development opportunities.
• Develop staffing schedules to ensure adequate program coverage.
• Conduct regular staff meetings and ensure effective communication among team members.
• Address employee performance concerns in a timely and professional manner.

Consumer Services

• Ensure person-centered services are individualized and responsive to consumer needs.
• Monitor documentation and service plans for accuracy, quality, and compliance.
• Support staff in crisis intervention and problem-solving when necessary.
• Advocate for consumer rights, dignity, and access to community resources and services.
• Foster an environment that promotes recovery, empowerment, and independence.

Compliance and Quality Assurance

• Ensure compliance with all applicable federal, state, county, and agency regulations.
• Maintain accurate program records, reports, and documentation.
• Conduct regular audits of files, medication records, incident reports, and other required documentation.
• Ensure incidents are reported and addressed according to policy and regulatory requirements.
• Participate in licensing inspections, audits, and corrective action planning as needed.

Fiscal and Administrative Responsibilities

• Assist with budget management and monitor program expenditures.
• Approve staff timesheets, PTO requests, and payroll documentation.
• Monitor inventory, supplies, and program resources.
• Maintain confidentiality of all consumer and employee information.

Community and Stakeholder Relations

• Develop and maintain collaborative relationships with referral sources, providers, families, and community organizations.
• Represent the program professionally in meetings, community events, and agency initiatives.
• Participate in on-call rotation and provide emergency support as needed.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field preferred.
• Minimum of three (3) years of experience working in human services or behavioral healthcare required.
• Minimum of one (1) year of supervisory or management experience preferred.
• Experience working with individuals with mental health, intellectual/developmental disabilities, substance use, or other vulnerable populations preferred.
• Strong leadership, organizational, communication, and problem-solving skills required.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Proficient in Microsoft Office and electronic health record systems.

Physical Requirements

• Ability to sit, stand, bend, stoop, and walk for extended periods of time.
• Ability to safely assist consumers when necessary.
• Ability to lift up to 25 pounds occasionally.
• Ability to travel locally as needed.

Additional Requirements

• Valid driver’s license with a minimum of three (3) years of driving experience in good standing required.
• Successful completion of all required background clearances, including child abuse clearances when applicable.
• CPR/First Aid certification may be required based on program needs.
• Ability to work flexible hours, including evenings, weekends, and on-call responsibilities as needed.

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.

Apis Services provides equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment."