Customer Service Representative

Join the Pak as a Customer Service Representative 

Location: Fall River, MA

Schedule: Full Time; Monday - Friday 6 AM - 2:30 PM or 7 AM - 3:30 PM

FLSA Status: Nonexempt

Reports To: Customer Service Manager

Who We Are

At FreezPak Logistics, we’re a family-owned leader in cold storage and logistics, dedicated to delivering excellence in the warehousing, distribution, and management of perishable goods. Our mission is to ensure the highest standards of service, safety, and efficiency for our clients.

With our state-of-the-art facilities and dynamic, innovative environment, we handle temperature-sensitive products with precision and care. Despite our rapid growth, we maintain a team-first culture rooted in trust, respect, and integrity.

When you join the Pak, you’re not just starting a job – you’re becoming part of a team that values your contributions, invests in your future, and empowers you to grow with us.

Why Join the Pak?

• Grow With Us – Be part of a company experiencing exponential growth with career advancement opportunities.
• Family Culture – Work in a supportive, team-driven environment where everyone matters.
• Innovation & Excellence – We lead the industry with forward-thinking solutions and operational excellence.
• Meaningful Impact – Help keep America’s food supply safe and moving every day.

What You’ll Do

• Process Orders:
  • Efficiently process customer orders received through various channels.
• Accuracy Review:
  • Review paperwork associated with orders for accuracy and completeness.
  • Follow up promptly on any discrepancies or missing information.
• Warehouse Collaboration:
  • Liaise with the warehouse team to ensure seamless order fulfillment.
  • Collaborate on inventory status, product availability, and any special requirements for cold storage.
• Communication Handling:
  • Manage heavy email and phone call volume professionally and efficiently.
  • Follow up with internal and external customers in a timely manner.
• Audit and Discrepancy Resolution:
  • Regularly audit system and/or reports to identify and address any discrepancies.
  • Take corrective actions to maintain order accuracy and customer satisfaction.
• Team Collaboration:
  • Work effectively as part of a team and independently as needed.

What You Bring to the Pak

• Experience: 
  • Minimum 1 year of customer service experience.
• Skills: 
  • Working knowledge of Microsoft programs (e.g., Outlook, Excel, Word).
  • Possess excellent organizational and communication skills.
  • Ability to handle a fast-paced work environment with accuracy and attention to detail.

Benefits

• Health Insurance – comprehensive plans for you and your family
• 401(k) + Company Match – plan for your future with our competitive program
• Paid Time Off (PTO) – generous time off to support work-life balance
• Life Insurance – financial protection and peace of mind for you and your loved ones
• Career Growth – incredible opportunities to advance as we grow

Ready to Join the Pak?

If you’re looking for more than a job – if you want to build your career with a company that feels like family and values your contributions – FreezPak is the place for you.

Apply today and let’s keep the world’s food moving safely and efficiently, together.

Equal Opportunity Employer

FreezPak is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Pak members.

Pay Range: $18 – $22 per hour

This pay range represents the Company’s good-faith estimate of the starting hourly compensation for this role at the time of posting. The actual rate will be determined based on a combination of factors including experience, qualifications, work location, and internal pay alignment, in accordance with applicable laws.