Purchased Services Clerk $21.75/hour

Position Summary:

This position is responsible for assignment of vendor services, identifying vendor availability needs, conducting vendor surveys, and assisting with quality projects.

Principal Accountabilities:

Initiates service provision from vendors:

Evaluates service referral forms to ensure pertinent information is appropriate/included.
Creates and monitors pending service reports to share with providers.
Works closely with providers to arranges services for consumers.

Assists with ensuring vendors are meeting agency needs:

Monitors vendor availability, responsiveness, and population capacity.
Reports issues with availability, responsiveness, and cultural capacity.
Communicates and coordinates with the Quality Director on consumer concerns.
Identifies case management/provider demands and works with both parties to problem solve.

Performs initiatives for quality control:

Coordinates mailing of consumer satisfaction surveys.
Inputs the survey information and data into Survey Monkey as well EOEA website for data collection.
Outreaches to new consumers to complete quality calls.

Assists with quality improvement projects:

Perform clerical tasks such as emailing, faxing, mailing to assist the Quality Director with projects
Run and develop reports to assist identify statistics/trends for the quality department.

Qualifications:

Education: High school diploma or equivalent.

Experience: One to two years of clerical experience preferred.

Special Skills/Knowledge:

Excellent oral and written communication skills,
computer skills including basic Microsoft Word and Excel understanding,
attention to detail, accuracy,
ability to work independently and to prioritize,
ability to multi-task and work in a fast-paced, high volume environment,
proven organizational and time management skills,
good oral communication skills.
Valid Driver’s license required.
Reliable transportation required.

This job description is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment.

EOE/M/F/D/V

Learn more about this Employer on their Career Site