Patient Access Associate 3

Inova Centralized Surgical Scheduling is looking for a dedicated Patient Access Associate 3 to join the team. This role will be full-time day shift, Monday – Friday, 8:00a-4:30p. This role is solely focused on surgical scheduling, not registration and check-out.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Job Responsibilities

 

•  Assumes responsibility for assigned surgeons and surgeons offices and maintains a positive relationship
• Understands and performs scheduling of surgical cases in timely manner according to department standards of work
• Works in collaboration with respective operating rooms to ensure accuracy and efficiency in surgical scheduling 
• Provides support and scheduling to all service line and care sites within Inova Health System
• Provides support and coverage to Team Lead as needed
• Facilitates pre-admission by ensuring real time eligibility with insurances
• Works independently to complete assignments without close supervision
• Demonstrates proficient scheduling with minimal errors and assists in changing/improving workflow processes
• Delivers an acceptable volume of work with high levels of accuracy.
• Encourages open communication of ideas and opinions
• Accepts responsibility to review and correct errors before completion of scheduling surgical procedures 
• Uses a logical process to identify the cause of problems and develop appropriate solutions and follows the chain of command within the department leadership when needed
• Ability to assist and audit the use of CPT codes and ICD 10 codes to provide accuracy in scheduling
• Accepts and provides direct/honest feedback between team members in a non-punishing manner
• Maintains, collaborates, and supports positive working relationships with departments that interact with surgical scheduling (i.e., Patient Financial Services, Pre-surgical Services)
• Attends and actively participants in department meetings and initiatives 
• Supports and participates in system initiatives
• May perform additional duties as assigned.

Minimum Qualifications

Experience - 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.

Education - High School diploma or equivalent.

Preferred Qualifications

1+ years of experience with surgical or medical scheduling. 

Ability to multi-task with attention to detail. 

Spanish-English bilingual

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.