Learning and Development Specialist

The Learning and Development Specialist is primarily responsible for facilitating training and learning programs and coaching employees, including but not limited to orientation and onboarding programs for new team members, Professional Development Opportunities, Leadership Assessments, career development and more. The L&D Specialist will work with team members to develop training materials, job aids, learning maps, and other dynamic and interactive learning solutions, and design engaging training programs based on consultation with subject matter experts. This individual will also assist with organizational and project specific training needs by collaborating with others across the organization. Some travel may be required.

We believe everyone at Goldmark is a leader!  This role will be responsible for bringing our Goldmark vision of creating a better living for our customers and our communities to life at their individual property level.  They will focus on delivering exceptional customer service and quality that is the Goldmark differentiator in making our residents feel at home.  The Learning and Development Specialist will take pride in serving others and delivering a caring and professional experience for our residents, our client-owners, and our fellow team members.

 

Starting salary $62,500 annually (or more based on experience). 

 

Key Responsibilities

Training & Facilitation

• Facilitate onboarding, professional development, leadership, compliance, operational, and technology training programs.
• Design and develop training materials, job aids, learning guides, learning maps, and other learning resources.
• Coordinate and facilitate workshops, classroom training, virtual learning, and other development opportunities.
• Evaluate training effectiveness and recommend improvements based on feedback and performance data.
• Support organizational change initiatives through training and communication efforts.

Curriculum Development

• Collaborate with subject matter experts and stakeholders to create, update, and customize learning content.
• Identify training needs and skill gaps across departments and job functions.
• Develop learning solutions that align with business objectives and operational requirements.
• Maintain training materials to ensure content remains accurate, relevant, and effective.

Stakeholder Partnership & Support

• Build strong relationships with internal and external stakeholders.
• Provide consultation, guidance, and training support for projects and operational initiatives.
• Assist with requirements gathering, process analysis, and solution recommendations related to learning and development.
• Serve as a resource for training-related questions, issues, and escalations. 

Reporting & Continuous Improvement

• Collect, analyze, and communicate training metrics and learning outcomes.
• Generate reporting and insights to support training-related decision making.
• Research emerging learning trends, tools, and best practices.
• Recommend opportunities to improve training effectiveness, learner engagement, and organizational performance.

Leadership & Culture

• Demonstrate accountability, professionalism, and continuous learning.
• Support a culture of inclusion, collaboration, and development.
• Mentor and encourage the growth of fellow team members.
• Promote compliance with company policies, safety standards, Fair Housing requirements, and applicable regulations.
• Serve as a positive representative of the organization's values and culture. 

Qualifications

Required

• High school diploma or GED.
• Strong communication, facilitation, interpersonal, and relationship-building skills.
• Ability to manage multiple priorities and work independently.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Basic computer proficiency and ability to use common office technology.
• Professional written and verbal English communication skills. 

Preferred

• Associate degree in business, education, human resources, organizational development, or related field.
• One to two years of experience in training, facilitation, coaching, learning and development, or a related function.
• Proficiency with Microsoft 365 applications, including Teams, Outlook, Word, Excel, and SharePoint.

Success Profile

A successful Learning & Development Specialist is an engaging facilitator, strong relationship builder, organized project manager, and effective learning partner who helps team members build capability, adapt to change, and achieve business results through meaningful learning experiences.

 

Benefits That Support You:

• Time off that grows with you. Paid Time Off (PTO) accrues throughout the year and increases with tenure, giving you more flexibility over time.
• Enjoy 8 paid holidays each year.
• Take time to recharge with 4 YOU Days each year, giving you a paid day off each quarter to use how you choose.
• Give back to your community with paid volunteer opportunities.
• Access On-Demand Pay, allowing eligible hourly team members to access a portion of earned wages before payday.
• Celebrate your milestone anniversaries, with a gift card and a paid day off.

Health and Financial Well-Being:

• Choose from three medical plan options, including HSA options, along with dental and vision coverage.
• Receive company HSA contributions to help offset out-of-pocket expenses.
• Build your future with a 401(k) plan that offers up to a 5% company match and immediate vesting.
• Feel financially supported with income replacement benefits for qualifying life events, along with voluntary benefit options to help support you and your family.
• Get additional support when you need it with access to an Employee Assistance Program (EAP).

Growth and Development:

• Grow your career through leadership and development opportunities designed to support your success.