Players Assistant and Starter

Description

Reports To: Head Golf Professional / Pro Shop Manager / Assistant Golf Professional

Position Summary

The Golf Course Starter & Player Assistant plays a vital role in delivering an organized, welcoming, and enjoyable golf experience. This position supports both the starting area and on-course operations by ensuring proper pace of play, assisting players, enforcing course policies, and maintaining strong communication with professional staff.

Key Responsibilities

Player Services & Starting Area

• Greet golfers in a friendly, professional manner
• Verify tee times and ensure groups begin play on schedule
• Provide scorecards, cart rules, and general course information
• Pair groups when necessary to maximize tee sheet efficiency
• Assist with tournament and league starts as needed
• Maintain a clean and organized starter area

Pace of Play & Course Flow

• Monitor pace of play on the first tee and throughout the course
• Encourage proper pace of play standards in a courteous, professional manner
• Communicate delays or slow play issues to the Pro Shop
• Work collaboratively with all staff to maintain smooth course flow

Customer Service & Communication

• Provide friendly assistance and answer basic player questions
• Communicate course rules, cart policies, and daily notices clearly
• Serve as a liaison between golfers and Pro Shop staff
• Represent the facility in a professional, approachable manner at all times

Course Care & Policy Enforcement

• Enforce cart rules and course policies
• Monitor for outside food, alcohol, or unauthorized activities
• Report safety concerns, medical issues, or incidents immediately
• Assist in keeping the course clean and orderly (trash removal, stray carts, etc.)
• Report course conditions or customer concerns promptly

Requirements

Qualifications

• Strong interpersonal, communication, and conflict-resolution skills
• Knowledge of golf rules and etiquette preferred (training provided)
• Ability to remain calm and professional in challenging situations
• Reliable, punctual, and customer-service oriented
• Comfortable working outdoors in varying weather conditions
• Ability to stay organized in a fast-paced environment

Availability

• Seasonal position (spring–fall)
• Flexible scheduling required
• Weekend, evening, and holiday hours may be required