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Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.


Work Shift:
8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:
40

Compensation:
Salary Range: $29.50 - $44.50

** Sign on Bonus available for eligible candidates!!

Union Position:
No

Department Details
Work from home (must reside 60 miles from Fargo, ND), no weekends or holidays.Summary
Answers patient inquiries over the telephone, assessing the severity of the patient's symptoms and medical needs according to triage algorithms.Job Description
Training will be onsite for 3 months. Must reside near Fargo, ND.
Guides the patient to the appropriate level of care; schedules patient appointments over the phone with appropriate healthcare providers/facilities/physicians. Documents information provided to patients during triage in health record systems; records patients health conditions for follow-up patient care. Maintains and develops triage protocols; ensures patients' healthcare information is updated on time. Role does answer inquiries through multiple variations of technology, depending on department. Educate patients based on calls that come in.
Unit specific job duties:
- Receives referral and triages the referral appropriately.
- Utilizes protocols and policies to prioritize referrals
- Seeks recommendation from the physicians regarding cases.
- Provides guidance to educator nurse with questions related to the case.
- Able to work in both triage and educator role.
- Communicate with referring providers when information is incomplete.
- Review medical history, medications, anticoagulation, BMI, comorbidities, prior anesthesia/sedation history, and previous endoscopy findings.
- Coordinate with scheduling staff to ensure appropriately triaged patients are scheduled.
- Monitor outstanding referrals and prevent delays in scheduling.
- Competency with Epic/EMR, Microsoft Teams, Outlook, and other required applications.
- Participation in virtual team meetings and education.
- Ability to independently manage workload without direct on-site supervision.
- Reliable availability during scheduled work hours.
- Hours: Monday -Friday (5 days) 08:30 am - 5 pm. Open to 0.8 or 0.9 FTE
- First three months will be in office and will be able to transition work from home after three months.
Qualifications
Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA). Bachelor’s Degree in nursing preferred.One year of healthcare experience preferred.
Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state. Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Within first 30 days of employment, all requirements to obtain license needed for role is completed. Obtains and subsequently maintains required department specific competencies and certifications. Obtains and subsequently maintains required department specific competencies and certifications.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.
Learn more about this Employer on their Career Site
