Service Manager - Ag Equipment

Service Manager - Ag Equipment

Location: Farley, Iowa | On-Site

Company: CJ Beeps Equipment

CJ Beeps Equipment is Eastern Iowa’s new short line equipment dealer and growing used equipment dealership, providing parts and service to farmers across the Tri-State area.  Deeply rooted in the local community, CJ Beeps is committed to dependable equipment, honest service, and long-term customer relationships.

We are partnering with CJ Beeps Equipment in their search for a committed, self-motivated Service Manager to lead and grow their service department at their Farley, Iowa location.  This role blends hands-on service management, customer relationship development, and team leadership.

The Service Manager plays a key role in driving customer satisfaction, operational efficiency, and service department profitability by working closely with both customers and technicians.

As a leader of the shop team, you will use strong interpersonal skills to manage the service department operations, including customer service interactions, reporting, and work orders.  You will deliver a high level of customer service with a sales-minded approach while building lasting customer relationships.  CJ Beeps is continuously striving to improve so they can better support customers and their team. 

RESPONSIBILITIES (including, but not limited to)

Service Operations & Workflow

• Oversee all day-to-day service department activities, including monitoring shop workflow and interacting with technicians to stay informed on equipment repair status
• Schedule and assign work to technicians based on skill level, experience, and workload
• Ensure work orders are properly opened, updated, and closed accurately and on time
• Monitor turnaround times and implement process improvements to increase efficiency and reduce customer downtime
• Monitor service department profitability, labor efficiency, and performance metrics
• Submit all service warranty and Product Improvement Program (PIP) claims within required timelines to maximize credit
• Ensure accurate timekeeping, labor reporting, and billing

Customer Experience & Business Development

• Serve as a primary point of contact for service customers, delivering timely, professional communication
• Work closely with the parts department to ensure parts availability and minimize service delays
• Resolve customer complaints or disputes in a professional and timely manner
• Build long-term customer relationships with a service-driven, sales-minded approach
• Coordinate with the marketing team to support service department growth initiatives

Leadership & Team Management

• Lead, coach, and support service department team members with a focus on collaboration and accountability
• Partner with the General Manager to conduct technician performance reviews
• Foster a positive, team-focused work environment aligned with CJ Beeps’ values

SKILLS & QUALIFICATIONS

• High School Diploma or equivalent required; technical degree or certification preferred
• 3+ years of experience in agricultural equipment or related service environment preferred (but not required)
• Prior leadership or supervisory experience strongly preferred

• Strong interpersonal and communication skills with the ability to work effectively with customers and technicians
• Ability to understand technical information or customer-described issues and translate them into clear diagnoses, solutions, or next steps

• Ability to lift 50+ lbs as needed
• Willingness to work extended hours during peak or seasonal periods
• Availability for rotating Saturdays in coordination with the parts department

COMPENSATION & SCHEDULE

• Pay: Competitive salary, dependent on experience, with room for growth and advancement
• Schedule:
  • Monday–Friday: 8:00 AM – 5:00 PM
  • Saturdays: 8:00 AM – 12:00 PM (rotating schedule)
• This is a fully on-site role; remote work is not available

BENEFITS

• Health, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Short-Term & Long-Term Disability
• Paid Time Off & Holidays

KSI’s Talent Acquisition Team partners with companies like CJ Beeps Equipment to assist with their hiring needs. All positions are direct-to-hire opportunities with CJ Beeps Equipment.