Description

The Director of Performance Marketing is a high-impact leadership role responsible for owning and optimizing all performance marketing channels at Expo Home Improvement. This individual will take day-to-day ownership of paid media, lead generation, and channel performance — freeing our Fractional CMO to focus on broader brand strategy and executive priorities. This is not a strategy-only role. We need someone who can build, execute, measure, and iterate. The right candidate combines deep home improvement industry knowledge with hands-on performance marketing expertise and the leadership presence to drive a team.

Key Responsibilities

Channel Ownership & Performance

Own all performance marketing channels including paid search, paid social, display, OTT/streaming, direct mail, and third-party lead generation
Drive cost-of-marketing (COM) efficiency across all channels, with a target of reducing blended COM to 15% or below
Establish channel-level attribution, reporting, and optimization cadence
Identify underperforming channels and restructure or eliminate spend accordingly

Lead Generation & Revenue Impact

Own the full funnel from lead generation through appointment set, with close collaboration with Sales on conversion metrics
Partner with Sales leadership to align lead quality, appointment volume, and revenue outcomes
Build and manage lead scoring, routing, and follow-up processes in partnership with CRM and operations teams

Analytics & Reporting

Establish real-time visibility into marketing performance across all channels (Salesforce + Acumatica environment)
Deliver weekly and monthly performance dashboards to the CMO and President
Build and maintain a channel-level P&L view tied to installed revenue

Team & Agency Management

Manage internal marketing team members and external agency/vendor relationships
Set clear performance expectations, conduct regular reviews, and develop team capabilities
Evaluate agency performance and make recommendations on in-house vs. outsourced capabilities

Strategic Planning

Partner with the Fractional CMO on annual marketing planning, budget allocation, and brand positioning
Contribute to the company's path from $66M to $87M+ in revenue through scalable marketing programs
Stay current on home improvement industry trends, competitor activity, and emerging channels

About Expo Home Improvement

Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers since 2006. We are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.

Requirements

5+ years of performance marketing experience, with at least 2 years in the home improvement, home services, or adjacent industry (windows, roofing, HVAC, solar, remodeling, etc.)
Proven track record of managing $3M+ in annual paid media spend with measurable ROI outcomes
Deep expertise in Google Ads, Meta Ads, and multi-channel attribution
Experience with CRM systems (Salesforce preferred) and connecting marketing data to sales outcomes
Strong analytical skills — comfortable building and owning performance dashboards
Demonstrated ability to manage and develop a marketing team

Preferred:

Experience in a high-volume, in-home sales model (demos, appointments, closers)
Familiarity with Acumatica or similar ERP/job management systems
Experience working alongside or managing relationships with a fractional CMO or senior marketing leader
Background in direct response marketing including direct mail and broadcast

Working Conditions

Primarily based at our corporate headquarters, with occasional local travel
Office setting with frequent coordination across departments and vendors. Must be able to manage multiple priorities in a fast-paced environment, often with tight deadlines.
Work is performed in a professional office settings require extensive use of computers, data platforms, and communication tools.
The role involves sitting, typing, and viewing a computer screen for extended periods.
Requires strong attention to detail and the ability to analyze large amounts of performance, revenue, and lead-generation data to drive business decisions and marketing optimization.
May require occasional evenings or weekends as business needs.

Equal Opportunity Employer

Expo Home Improvement provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability status, or any other characteristic protected by law.

Americans with Disabilities Act (ADA)

Expo Home Improvement complies with the ADA and will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations.

Learn more about this Employer on their Career Site