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Department:Â Operations
Reports To:Â Customer Success Manager
Employment Type:Â Full-time
Work Location: Onsite – Farmington Hills, Michigan
Job Summary:Â
The Systems Analyst I is an entry-level to early-career role responsible for supporting system analysis, configuration, and customer-facing solution delivery activities. This position works closely with Customer Success Managers, Project Managers, and senior analysts to help document requirements, support implementations, troubleshoot basic system issues, and ensure customers are successfully using LSPedia solutions. This role is ideal for candidates building foundational experience in SaaS platforms, customer success operations, and regulated environments.
Key Responsibilities
- Assist in gathering and documenting business and system requirements under guidance from senior analysts or project leads.
- Support configuration and setup of customer environments, modules, and user access.
- Participate in analysis of existing workflows and help identify opportunities for process or system improvements.
- Create and maintain basic system documentation, including workflows, user guides, and configuration notes.
- Support testing activities including unit testing and user acceptance testing (UAT) execution.
- Troubleshoot and resolve low-to-moderate complexity system issues, escalating as needed.
- Assist with customer onboarding, training sessions, and post-implementation support activities.
- Work closely with Customer Success Managers to support customer inquiries and operational requests.
- Ensure adherence to internal SOPs, data security standards, and compliance requirements.
- Assist with AI initiatives and documentation/testing of new AI related features.
Minimum Requirements
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field (or equivalent experience).
- 1–2 years of experience in systems analysis, application support, customer support, or IT operations.
- Strong documentation, communication, and organizational skills.
- Willingness to learn SaaS platforms and customer-facing systems.
Preferred Qualifications
- Exposure to SaaS platforms, CRM systems, or ERP systems.
- Basic understanding of APIs, data flows, or system integrations.
- Experience supporting customers or internal business users.
- Experience with setting up, testing, and maintaining AI features.
- Interest in working in regulated industries such as healthcare or life sciences.
Physical Requirements:Â
- Prolonged sitting for extended periods of time.
- Frequent use of hands and fingers for typing, mouse operation, and other computer-related tasks.
About LSPedia
Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical, healthcare, and food industries. As a distinguished Top 50 Michigan Company and recognized on INC's list of the fastest-growing companies in America, LSPedia stands as a beacon of innovation and excellence.Â
Our cutting-edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, Leading Pharma, Tris Pharma, Amazon, Ascension Health, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.
At LSPedia, we are fueled by a passion for innovation and a commitment to excellence. Join our rockstar team as we continue to expand and shape the future of traceability and supply chain solutions. We are actively seeking individuals who share our vision and enthusiasm to contribute to the ongoing success of our dynamic and growing company. Together, we are driving the evolution of industries and shaping a more connected, compliant, and efficient future.
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