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Summary: This position is responsible for providing technical application assistance and clarification for customers, Sales and Customer Relations personnel. Primary tasks include:
- Product selection for customer applications
- Project management for product modifications or new assemblies
- Testing and troubleshooting customer applications
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Essential Functions of the Job: The essential functions of this job require the person, with or without reasonable accommodation, to perform the following: Â
- Serve as the primary technical communication link with customers to ensure customer needs are met.
- Review customer specifications to assist the customer and Customer Relations in defining the proper air-moving device for specific applications.
- Provide application assistance to Sales personnel and customers.
- Provide technical clarification of communications and documentation for or to our factories and regional sales offices, distributors, Customer Relations and customers.
- Maintain up-to-date technical knowledge of all products sold by ebm-papst Inc.
- Visit customers and suppliers as required – typical travel is about 2 weeks per year.
- Conduct technical discussions and trainings with customers, Sales personnel, Customer Relations and other ebm-papst personnel.
- Assist customers, Sales personnel and Customer Relations in cross-referencing competitor products to products sold by ebm-papst.
- Provide technical support for assigned territories to Management, Sales personnel and the sales territories.Â
- Manage assigned projects as the key technical person. Work with the respective Sales and Customer Relations personnel concerning commercial issues. Work with Manufacturing, R&D, and Quality personnel concerning design and technical issues.Â
- Be capable with Microsoft Windows OS and Microsoft Office software. Be capable of learning additional GUI-based software.
- Perform all other duties as assigned.
Experienced candidates would also be expected to:
- Create and update training and process documentation.
- Present trainings to newer individuals and/or the entire department.
- Research and write technical papers on one or more assigned technical topics (i.e. “bearing lifetime” or “electrical harmonics”)Â
Recommended Qualifications and Experience: An excellent candidate will exhibit the following:
- Good communication skills via phone, email, and in person.
- Good organization skills to stay on top of multiple projects at a time.
- Good project management skills to keep a team on track.
- Capability with Microsoft Windows OS and Microsoft Office software. Capability of learning additional GUI-based software.
- Fluency in English. Multilingual a plus, especially in Spanish, Portuguese, French, and/or German.
- Some combination of technical experience and/or education:
- 4+ years of mechanical and/or electrical related experience,
- Bachelor’s degree in engineering, or
- Some combination of higher education and experience.
An experienced candidate should also:
- Have a history of strong, on-time delivery of technical and project information.
- Excellent communication skills with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
- Ability to manage multiple individual and collaborative projects simultaneously.
- At least 4.5 years as an Applications Engineer or similar.
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