Director of Security, Finger Lakes Gaming

Delaware North Gaming is searching for a Director of Security to join our team at Finger Lakes Gaming in Farmington, New York. The Director of Security is responsible for overseeing all safety and security operations to ensure a safe environment for guests, employees, and assets. This role involves working closely with our surveillance teams, coordinating with law enforcement, and developing security protocols to prevent fraud, theft, and other criminal activities. The director leads a team of security personnel, ensuring they are well-trained, compliant with gaming regulations, and prepared to respond to emergencies. Strong leadership, attention to detail, and deep knowledge of regulatory requirements are essential for success in this position. If you are a strategic leader with a passion for protecting people and fostering high-performing teams, we invite you to apply.

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet.

• Supervise all security team members across the operation
• Ensure the safety of our team members, guests, and licensees by monitoring and correcting potential accidents or injuries
• Adhere to and enforce rules and regulations of the state gaming commission.
• Ensure emergency medical service (EMS) associates obtain the appropriate medical permits in line with state protocol
• Follow company, local, state, and federal compliance in reference to hiring and mandatory training of all security team members
• Hire, train, supervise, and develop your team
• Produce departmental budgets, policies, and procedures
• Learn and maintain a working knowledge of the union contract as it pertains to the positions in the Security Department
• Partner with the head of security for Delaware North regularly and when major security issues arise
• Comply with confidentiality regulations regarding all surveillance and security information including camera coverage, investigations, and proprietary material
• Investigate and resolve customer complaints and issues
• Demonstrates skill in dealing with customer complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the customer's goodwill
• Responsible for the eviction of unruly patrons or associates as required
• Effectively communicates by keeping staff advised of daily events, and all company and departmental change
• Will be required to occassionally operate a company vehicle
• Other duties as assigned

• Minimum five years' related experience or law enforcement experience; at least two years of management experience required
• Ability to obtain and maintain a state gaming license
• Intermediate computer skills with Windows platform, including Microsoft Word, Excel, Access, PowerPoint, e-mail, and the Internet
• Good verbal and written skills
• Must be able to work a flexible schedule including holidays and weekends
• Must have knowledge of litigation and law enforcement procedures
• Must possess a valid state driver's license
• No degree required

• Able to lift and carry up to 30 lbs occasionally
• Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions
• Noise level may be moderate-to-high