Location: All club facilities
Reports to: General Manager
Supervises: Personal Training Department
Status: Exempt / Full-time

Position Overview

The Fitness Manager at Defined Fitness takes the lead in everything they do. You are relentless in pursuit of your goals, set the pace for success and are fueled by enthusiasm; you jump higher, reach further and push harder than anyone. You are diligent, empowering, determined to inspire and create a culture of success while improving the lives of all team members and members. You are Defined Fitness. The Fitness Manager is responsible for providing leadership and support to a team of personal trainers and their clients while involving as many Defined Fitness members as possible in the personal training programs through the sale and education about the program. You are responsible for the quality of member satisfaction regarding personal training. Fitness Managers will oversee personal training sales, sales reporting, sales training, renewal tracking, and educating personal trainers and other team members about personal training and participate in the leadership and management of the club by demonstrating the following qualities:

Sales driver with effective problem-solving skills
Professional leadership
Attentive and dedicated

Essential Functions & Responsibilities

Drive personal training revenue through the sale of personal training packages, team training and renewals
Provide excellent customer service and member experiences to ensure client retention
Manage account issues, contract management, etc.
Collaborate with management in the hiring, training and leading of the personal training team
Provide ongoing reporting to management on team performance
Provide support and follow up to clients and cover personal training client sessions as needed
Provide feedback and develop trainers regarding their professionalism, service, clients, and personal training skills

Qualifications

Valid nationally recognized Personal Training Certification and maintain throughout employment
Bachelor’s degree in health, fitness or a related field preferred
Minimum of one (1) year sales experience preferred
Minimum of one (1) year experience in a supervisory/leadership position preferred
PC literate, including Microsoft Office and various other products such as ABC and GymSales
Strong verbal, written, and interpersonal communication skills
Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment
Knowledge of how to use all exercise equipment and evaluate member needs accordingly
Sales-oriented mindset and open to schedule flexibility to cover high traffic times as well as close-out dates.
Must be able to work evenings, weekends and/or possible holidays as needed

Physical Requirements

Must be able to stand and/or walk for up to eight (8) hours at a time
Must be able to lift and carry approximately 50 pounds
Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write

Benefits

Bonus incentive opportunities
Paid Time Off/Sick Leave
Gym Membership (full access to our gym facilities at no cost to team members)
Staff Pass Memberships (complementary membership for family & friends)
Discounted Personal Training Sessions
Comprehensive medical, dental and vision plans
Pet Insurance
Life / AD&D Insurance
Long-term Disability
401(k) retirement plan (subject to eligibility requirements)

This job description in no way states or implies that these are the only duties that will be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements represent a minimum level of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, and employment remains “at-will”.

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