Benefits:

Employee discounts
Paid time off

Job Summary:
The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming and positive experience. This position is responsible for managing guest check-ins and check-outs, handling reservations, providing information about the hotel and local area, and ensuring guest satisfaction throughout their stay.

Key Responsibilities:

Greet guests warmly and provide a friendly, professional first impression
Check guests in and out efficiently, following hotel procedures
Handle reservations, cancellations, and modifications accurately
Answer phone calls and respond to guest inquiries promptly
Provide information about hotel amenities, services, and local attractions
Address guest concerns or complaints and escalate when necessary
Process payments, verify billing information, and maintain accurate records
Coordinate with housekeeping and maintenance to ensure room readiness
Maintain a clean, organized, and presentable front desk area
Follow all safety, security, and privacy policies

Qualifications:

High school diploma or equivalent required; previous hospitality experience required
Excellent communication and interpersonal skills
Strong customer service orientation
Ability to multitask and work in a fast-paced environment
Basic computer skills; experience with hotel management systems is a plus
Flexible schedule, including evenings, weekends, and holidays

Physical Requirements:

Ability to stand for extended periods
Occasionally lift or move items up to 25 lbs

Work Environment:

Fast-paced hotel lobby setting with frequent guest interaction

Learn more about this Employer on their Career Site

Hotel Front Desk Agent