Installation & Tooling Coordinator

At TRUMPF, we combine technological excellence with a strong commitment to customer success. As the Installation & Tooling Coordinator, you will play a key role in ensuring a smooth and efficient installation process for equipment purchased in the U.S. You will support the customer and service teams from the earliest site preparation steps through final installation sign-off, helping deliver a professional experience that reflects TRUMPF’s standards for quality, reliability, and precision.

Your Responsibilities

• Coordinate and schedule installation dates for U.S. machines in collaboration with customers, technology service teams, sales, and logistics.
• Ensure all required resources are available for each installation, including technicians, tools, and parts.
• Verify that the customer is prepared to receive the machine, including pre-installation requirements such as floor readiness, utilities, and access to the work area.
• Work closely with the technology scheduler to use service capacity efficiently during the installation process.
• Track assigned installations and monitor key factors such as capacity constraints, delays, missing parts, and installation efficiency.
• Maintain installation KPIs in SIS, including SYNCHRO installation times, and monitor deviations throughout the process.
• Communicate proactively and professionally with customers during installation to support a positive experience and strengthen customer satisfaction.
• Support technology managers in evaluating field service engineers’ technical and soft skills to help guide assignments and training needs.
• Report delays and quality issues to installation and service management in a timely manner.
• Partner with the installation manager and other installation coordinators to develop tools and processes that improve tracking, reporting, and installation coordination.
• Manage assigned installation toolboxes, including quality, quantity, and calibration.
• Travel up to 10% during training phases to learn the installation process and support effective execution.

Your Profile

• Experience handling a high volume of customer calls is required.
• Basic technical understanding is required.
• Prior scheduling experience is preferred, but not required.
• Knowledge of TRUMPF products is helpful.
• Strong follow-up skills are essential.
• A minimum of three years of prior experience, or equivalent experience in customer service or a technical environment, is preferred.