Overnight Gaming Shift Supervisor, Finger Lakes Gaming

Delaware North Gaming is hiring a full-time Gaming Shift Supervisor to join our team at Finger Lakes Gaming in Farmington, New York. In this thrilling location with endless opportunities to provide an exceptional guest experience, you will never have a dull day on the job. As a Gaming Shift Supervisor, you will oversee gaming department operations and team members, ensuring superior guest service is provided and that rules and procedures are followed. You will also be acting as the manager on duty for the overall operation of the video lottery gaming facility. 

Schedule: Wednesday, Thursday, Friday, & Saturday 5:45pm - 4:14AM 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet.

• Ensure adequate staffing by monitoring guest volume and wait times
• Conduct team member hiring, training, development, performance reviews, and corrective counseling
• Supervise authorization for jackpot payouts in compliance with state and company regulations, policies, and procedures, and investigate and resolve guest issues
• Supervise work through planning and scheduling of work assignments and performance development
• Work closely with all departments to ensure that the operation is running efficiently and effectively

• High school diploma or GED, Associate degree is preferred
• Ability to obtain a New York State Gaming License
• Minimum six months of hospitality experience
• Intermediate computer skills including Microsoft Word, Excel, and Outlook
• Capacity to work weekends, holidays, and swing shifts