PARTS COUNTER SALESPERSON

Purpose of Position:  Under the supervision of the Parts Manager, the Parts Counter Salesperson is responsible for selling parts over the front counter and back counter.

Supervises: N/A

Essential Job Functions:

• Handles parts requirements of customer through counter service and telephone sales.
• Invoices and pulls parts correctly.
• Places parts in the appropriate area or customer pick-up delivery.
• Adds Service Department parts to Ro and issues to technician in a timely manner.
• Greets customers in a friendly and professional manner.
• Advises the customer on any changes to orders such as substitutions or modifications.
• Assists in keeping parts area clean and shelves stocked and orderly.
• Assists in physical stock inventory.

Required Skills/ Abilities:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customer, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have basic understanding of Windows and Microsoft Office applications.
• Knowledge of Database software; Internet software and Inventory software.

Preferred Education:

• High school diploma or general education degree (GED).

Preferred Experience:

• One to three months related experience and/or training; or equivalent combination of education and experience.

Other Preferred Qualifications:

• Parts knowledge for all Freightliner models.