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SUMMARY
The Business Development Account Manager directs activities between ATC and customers (existing and future/potential customers) that affect sales, customer service, order posting, pricing, billing, core tracking and on-time delivery of orders, Ensure that customer demands and expectations are communicated throughout the organization, and lead resolution of business related issues. Insure stable customer relations through frequent customer contacts. Promote expanded business opportunities by exploring potential needs that can be fulfilled by ATC by performing the essential duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Assist ATC in any manner required to promote customer satisfaction
- Develop and implement strategies to secure current business and attract new business.
- Directly responsible to present and recover cost increases from the Customer. Cost increases may originate from customer driven engineering changes, component costs, freight, duties/tariffs, underutilization of CAPEX, excess inventory/obsolescence, among othersÂ
- Work directly with ATC and Customer accounting offices to ensure full and timely paymentsÂ
- Committed to a safe and accident free work environment.
- Passionate about continuous improvement; never accepting mediocrity.
- Committed to meet or exceed internal and external customer expectations.
- Exhibits a sense of urgency with regard to achieving goals & objectives.
- Accepts responsibility for performance of selfÂ
- Fosters a team work environment across all functions.Â
- Creates a positive environment conducive to retaining an engaged workforce.
- Treats all employees and customers with respect in each interaction
- Actively listens to employee concerns and takes appropriate action
- Is approachable and visible
- Actively pursues learning and self development.
- Coordinate backorder meetings between ATC and Customer’s on an as needed basis.
- Help monitor customer satisfaction through surveys and other feedback mechanisms.
- Maintain a high level of customer interface; ensure prompt resolution of customer complaints and problems.
- Adhere to the policies, procedures and instructions of the Quality and Materials systems.
QUALIFICATIONSÂ
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; or minimum three years related experience; or equivalent combination of education and experience.
LANGUAGE SKILLS
Fluent English language skills are mandatory. Ability to write reports, business correspondence, and presentations. Ability to effectively present information and respond to questions from customers, internal stakeholders and the general public.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
SOFTWARE SKILLS
Very proficient with Microsoft suite of products; ability to create complex spreadsheets, and powerpoint presentations. Solid working knowledge of Salesforce, Power BI, Epicor or other CRM systems required.Â
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PHYSICAL DEMANDSÂ
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and color vision.
WORK ENVIRONMENTÂ
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually quiet.
ATC is an equal opportunity employer.
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