Field Service Technician - Rocky Mountains

Description

Job Summary: The Field Service Technician will support the pre-commissioning, installation, commissioning, yearly equipment maintenance, field operator training and warranty commitments at customer locations across the Rocky Mountains region.

Responsibilities:

• Create a positive customer experience at customer sites throughout Western Pennsylvania. 
• Install, test, troubleshoot, and maintain Qnergy’s Instrument Air products and remote power generation. 
• Perform remote field support, system and component testing.
• Write product and process documentation, and lead training sessions. 
• Communicate manufacturing and engineering issues discovered in the field. 
• Work as part of a cross-functional team to find solutions. 

Requirements

Education & Experience:

• Post Secondary Technical diploma in engineering discipline (i.e. electrical, electronics, instrumentation, mechanical, etc.).
• Must have 1+ year of field experience: experience servicing air compressors, HVAC, and other rotating power equipment preferred. 
• Advantage to have any safety certifications such as First Aid/CPR, H2S Alive, Common Safety Orientation, Transportation of Dangerous Goods and WHIMS.

Skills & Abilities:

• Knowledge of and hands-on experience implementing safe practices. 
• Ability to read and understand mechanical drawings and other documents. 
• Exceptional mechanical skills and experience with mechanical and electrical systems. 
• Effective written and verbal communication skills, and excellent record keeping abilities. 
• Self-directed, highly motivated and disciplined. 
• Ability to lead and direct training for customers. 
• Must be organized and able to multi-task in a changing environment without supervision. 
• Must have a professional presence, both online and in-person. 
• Must speak and hear clearly, both in-person and by telephone. 

Work Environment:

• Will be part of an on-call rotation requiring availability during non-standard hours. 
• Extensive travel on short notice for extended time periods, including weekends and holidays. 
• Outdoor exposure to varying weather conditions, including hot, cold, wet, and arid conditions.
• Work may be performed in areas where noise levels are elevated. 
• Regularly required to perform a wide variety of physical Some lifting up to 80 pounds may be required. 
• Regular use of computers is required.
• Requires presence in the office or on the job site.