Customer Operations Team Lead

Trainer Customer Operations Specialist

Location: Fayetteville, US

Type: Full-time

Department: BFSI2

Job Summary

A new hire trainer details the duties of those responsible for onboarding and training new employees. This position involves creating and implementing training programs to help new hires gain the skills, knowledge, and behaviors needed to perform well in their roles and support the company's objectives.

Responsibilities

• Fostering a Positive Learning Environment: Strive to create a safe, inclusive, and engaging learning atmosphere
• Knowledge Transfer: Systemically transfer course knowledge and company best practices to ensure incoming agents perform their roles effectively
• Agent Coaching: Lead, mentor, and coach prospective agents by providing guidance and feedback to enhance their skills
• Assessment and Evaluation: Assess learner progress, track performance, provide feedback, and evaluate the effectiveness of training programs, adjusting as needed.
• Collaboration: Collaborate with subject matter experts, HR departments, and other stakeholders to ensure training aligns with business objectives.
• Administration: Assist with management of administrative tasks like scheduling, resource allocation, and documentation.

Eligibility Requirements

• Essential Skills
  • Communication Skills: Excellent written and verbal communication, public speaking, and presentation skills for effectively conveying knowledge.
  • Leadership and Coaching Skills: The ability to lead, mentor, motivate, and provide constructive feedback to individuals and teams.
  • Instructional Design Skills: Knowledge of learning models, theories, knowledge transfer, and project management.
  • Organization and Planning: Effective time management and organizational skills to manage training logistics and resources.
  • Continuous Learning: Staying updated on training methods and industry trends
• Qualification
  • Bachelor’s Degree or equivalent professional experience
  • Current subject matter experience or prior training experience

How to Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com  

You can also find us on:

https://www.linkedin.com/company/eclerx/ 

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here