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Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Notes:
-Managing 100's of VM/Instances running Linux, by writing Ansible plays in Yaml
-Able to document in a clear and concise manner
-Significant experience standing-up and managing machines running Docker, Kubernetes, and associated dependencies
-Most of all, strong attention to detail, dedication, and enjoy perfecting their craft
-Others: Ansible, openstack, terraform, C2S/AWS, ste/stn ( a devops SA rather than a hardware SA)
Requirements
1. Ten (10) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required.
2. Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree.
3. DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher is required.
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