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POSITION SUMMARY:Â
The Dental Receptionist works as a member of the Dental team to provide dental services. This position is to provide an efficient office operation by coordinating all aspects of the dental service delivery system. As a dental assistant or registered dental assistant, the receptionist can assist dental professionals with those tasks allowed under Title 16 of the California Administrative Code, Section 1085, as needed. Current California Registered Dental Assistant licensure required.
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ESSENTIAL FUNCTIONS:
1.            See to the patient’s comfort and well-being during their clinic visit.
2.            Receive and answer incoming telephone calls.
3.            Schedule appointments by:
1.            Coordinating van scheduling
2.            Coordinating lab cases
3.            Coordinating third party authorizations.
4.            Prepare patient record for the appointment.
5.            Confirm appointments.
6.            Give lab estimates to patients and set up financial arrangements before scheduling prosthetic appointments.
7.            Verifies payment resource prior to provision of service and prepares documentation.
8.            Prepares reports and information related to the dental services utilizing the electronic dental system for verification by the Dental Clinic Coordinator.
9.            Maintains records of all insurance related regulations, changes, and updates.
10.         Maintains confidentiality in all matters.
11.         Collect monies from patients.
12.         Mail computer generated recall and rescheduling notices.
13.         Code dental data for input to the Electronic Health Record programs.
14.         Prepare prior authorizations for third party payment and Purchased/Referred Care (PRC) (formerly CHS).
15.         Be able to provide relief and assist with dental assisting duties as needed.
16.         Be able to cross train others in duties of the dental receptionist.
17.         Provide patient care and instruction and assist the Dentist during examination and treatment of patients.
18.         Maintains a courteous and professional demeanor at all times.
19.         Provides problem solving and conflict resolution skills when handling patient complaints.
20.         At the time of hire, each employee will meet with their supervisor to set measurable goals and objectives that are a requirement for the position. These measurables will be monitored by the supervisor and reviewed during the introductory period. They will also be utilized in the annual performance evaluation. The measurables may change from year to year. The supervisor is responsible to notify the employee of any new measurables at the time of the performance review.
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ADDITIONAL RESPONSIBILITIES:
1.            Attend trainings, meetings and conferences as required.
2.            Participate in any required continuing education in order to provide the highest quality of care to the patient population and to maintain a current and active license to practice, if applicable.
3.            Provides other allied duties as may be assigned from time to time.
4.            Assist other staff members in development and maintenance of department goals, objectives, policies and procedures.
5.            Participate in ongoing quality improvement monitoring and activities.
6.            All other duties as assigned.
7.            Learn and implement electronic health records functions as they continue to evolve.
8.            Assist with a variety of duties in order to meet the needs of the department on an as needed basis.
9.            Other duties as assigned.
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KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
1.            Ability to maintain a professional attitude and appearance at all times.
2.            Ability to meet deadlines and assigned projects in a timely, efficient manner.
3.            Demonstrate awareness, sensitivity and appreciation of Native American culture, traditions, customs and socioeconomic needs.
4.            Ability to be prompt and efficient with minimal absences.
5.            Knowledge of dental terminology, materials, medication and instruments.
6.            Ability to be calm and resourceful in emergencies.
7.            Ability to communicate effectively and to exercise tact, display concern, initiative and good judgment in dealing with people.
8.            Ability to accept and use supervision.
9.            Good health and physical condition sufficient to permit the full performance of the duties of the position.
10.         Ability to write clearly, concisely and legibly and communicate effectively and record observations completely and accurately.
11.         Ability to type and operate different types of office equipment and computer systems necessary to perform duties.
12.         Knowledge and use of ADA billing codes and IHS procedure codes.
13.         Knowledge of billing processes to do prior authorizations for third party payments and PRC.
14.         Knowledge of all confidentiality requirements as outlined in HIPAA.
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EDUCATION AND EXPERIENCE:
1.            High school diploma or GED certificate.
2.            Current California Registered Dental Assistant licensure.
3.            One (1) year of experience working in front office of a general dentistry practice preferred.
4.            One (1) year experience in chairside dental assisting.
5.            Graduation from an accredited Registered Dental Assistant program or documented evidence of proficiency in those tasks allowed by California law as determined by a dental provider.
6.            Possession of a current coronal polishing certification.
7.            Possession of a current radiation safety certification.
8.            Current CPR certification.
Compensation & Benefits:
Hourly Rate: $26.83- $27.91, depending on experience
Health Insurance: Employer-paid medical coverage starting the month after hire for all tiers — Self, Self + One, and Self + Family
Dental & Vision: 100% employer-paid for employee-only coverage; additional family coverage available at a competitive rate
401(k) Plan: Available immediately upon hire with a 4% employer match
Life Insurance: $20,000 employer-paid policy for full-time employees, with options to purchase additional coverage
Paid Time Off: Vacation begins accruing on your first day — up to 80 hours annually
Loan Repayment Assistance Available
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