SUMMARY: Reporting to the Bingo Lead Supervisor, the Bingo Cage Supervisor is responsible for supervising the guest-facing operations of the Bingo Department, including oversight of the Bingo floor, games, guest service, and Team Members such as Bingo Clerks and the Bingo Caller. This role empowers the Supervisor to deliver a unique and engaging gaming experience while ensuring compliance with Casino objectives, applicable laws, rules, regulations, and Casino controls as well as exceptional guest satisfaction. This position may be combined with Bingo Vault Teller, Paper Room Attendant or Paymaster.

ESSENTIAL JOB DUTIES ASSIGNED:

Supervise operations, including the Bingo floor, guest interactions, games, and Team Members such as Bingo Clerks and the Bingo Caller.
Ensure games start on time, progress at an appropriate pace, and deliver an engaging and service-oriented experience for guests.
Assist in preparing programs, calendars, promotions, and budgets to support guest-facing initiatives and department objectives.
Contributes to the selection, training, and evaluation of Bingo Team Members, focusing on guest service and floor operations.
Monitor guest needs and interactions on the Bingo floor, ensuring exceptional service and timely issue resolution.
Provide input on personnel actions for Team Members during assigned shifts, ensuring fairness and equity.
Communicate any noteworthy, suspicious, or unusual activity related to the Bingo floor to relevant management and facilitate effective interdepartmental communication.
Coach Team Members to maintain and enhance guest satisfaction, performance, and productivity through positive motivation and support.
Stay informed on local jurisdiction gaming laws (Tribal, Federal, State Compact, etc.), as well as the Casino’s internal controls, policies, and procedures.
Maintain a consistent and regular attendance record.
Uphold the highest degree of confidentiality, professionalism, and ethical business conduct.
Foster positive interaction among Team Members, management, and guests to ensure a welcoming gaming experience.
Ensure compliance with applicable laws, rules, regulations, and Casino controls.
Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Directly supervises the activities of all Bingo Team Members, ensuring compliance with applicable laws, rules, regulations, and Casino controls. Key responsibilities include training, planning, assigning, and directing work; appraising performance; and addressing and resolving issues fairly and effectively.

QUALIFICATIONS:

To successfully perform this role, an individual must be able to execute each essential duty to a satisfactory standard. The requirements below represent the necessary knowledge, skills, and abilities.

A minimum of one year of experience in Bingo operations is required, along with progressive supervisory experience.
At least two years of Bingo experience preferred, including progressive supervisory experience with a minimum of three years of experience in casino operations.
Must be computer literate, with proficiency in relevant software applications and systems used in Bingo and casino operations.
Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.
Must pass initial drug screening, background investigation, random drug tests, and a credit check.

LANGUAGE SKILLS:

Ability to read and interpret documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Skilled in responding to inquiries or complaints from customers, regulatory agencies, and Team Members.
Capable of writing routine reports and correspondence with accuracy and clarity.
Proficient in presenting information effectively in one-on-one and small group settings.
Must possess excellent communication and organizational skills.

MINIMUM EDUCATION REQUIRED:

High school diploma or GED required.

MATHEMATICAL SKILLS:

Proficient in basic arithmetic, including addition, subtraction, multiplication, and division in all units of measure, using whole numbers, fractions, and decimals.
Able to work with mathematical concepts such as probability, statistical inference, and the application of fractions, percentages, ratios, and proportions to real-world situations.
Skilled in interpreting various forms of instructions, including written, oral, diagrams, and schedules.

REASONING ABILITY:

Ability to apply commonsense reasoning to diverse situations, effectively managing both abstract and concrete variables.
Skilled in problem-solving, including defining issues, collecting data, establishing facts, and drawing valid conclusions.
Proficient in interpreting complex technical instructions across various formats, such as written, oral, diagrams, and schedules.
Able to maintain strong visual attention and mental concentration when performing duties in highly disruptive environments.
Must be detail-oriented and possess strong organizational skills.

PHYSICAL DEMANDS:

The physical requirements listed here are essential for performing the primary responsibilities of this role effectively.

While performing job duties, the Team Member must communicate clearly and effectively.
Regular activities include standing, walking, sitting, and using hands and fingers to operate or handle objects with coordination and precision.
Occasionally, the Team Member may need to lift and/or move items weighing up to 50 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of conditions the Team Member may encounter while performing essential job functions.

Noise levels vary, typically moderate in office areas, but may increase to loud on the casino floor.
The Team Member may be exposed to tobacco smoke while working on the casino floor.

PLEASE NOTE

Tyme Maidu of Berry Creek Rancheria Preference

Native American Preference

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