Reservation Attendant

Job DetailsJob Location: Rush Creek Lodge - Yosemite National Park, CA 95321Salary Range: $20.00 - $20.00 HourlyCOMPENSATION:  Starting at $20.00 per hour in wages and monthly booking bonus SNAPSHOT A hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors. IS THIS THE RIGHT JOB FOR ME? Do you love making people happy and being part of a diverse team? Have a strong work ethic and a positive attitude? Enjoy the outdoors and living in a remote, nature-filled setting? Want to gain reservations  and guest service experience — with room to grow if you excel? If that sounds like you, this might be the perfect role. ABOUT US We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for Front Desk Attendants who are excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.  WHY YOU’LL LOVE IT HERE Competitive pay and benefits Supportive, inclusive team culture Knowledgeable coworkers who share expertise and guidance Work where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days off WHAT WE OFFER $20.00 per hour includes $19.00 in wages and an average monthly booking bonus of roughly $200 per month Sick pay in first year; paid time off thereafter    Healthcare benefits available within 90 days 401K eligible with company match after 1 year Regular work schedule with specific days off  If living in lodge-owned housing, room & board available for fixed weekly cost  WHAT YOU WILL DO (JOB SUMMARY)  We are looking for a warm, friendly person with high standards who provides amazing guest service and hospitality. Ideal candidates have been top performers in their previous roles and are excited to create a memorable experience for guests at Firefall Ranch and Rush Creek and Evergreen Lodges. Our reservationists are responsible for securing lodging for guests, assisting with bookings and activities, addressing billing questions or issues, supporting the online store, and answering questions about the local area. Candidates should have extensive computer knowledge, multi-tasking skills and front desk/reservations and/or related guest service experience. We welcome career-oriented candidates. QualificationsYou’ll thrive in this role if you: Enjoy helping guests and creating a welcoming environment Are reliable, detail-oriented and organized Can balance multiple tasks while maintaining exceptional guest service and safety standards Work well independently and as part of a supportive team KEY RESPONSIBILITIES Provide our guests with respect, compassion, and the best in service Take necessary steps to ensure excellent guest service and hospitality Excellent written, verbal, and computer skills Assist guests with room reservations, group bookings, and activity bookings Post charges to the Property Management System (Opera Cloud) Handle lost and found items utilizing the established guidelines and procedures Complete department/shift checklists and/or reports Communicate professionally at all times with all staff and management Support team members and interns while fostering a positive work environment Work safely, address/report safety issues, and use proper personal protective equipment Comply with work shift schedules and break requirements Perform other duties as assigned, including additional lodge support as needed EDUCATION & EXPERIENCE High School Diploma or GED; college degree a plus Minimum one-year prior work experience in Front Desk or other customer service; hospitality preferred Experience successfully living/working in rural/remote environment preferred COMPETENCIES/REQUIRED SKILLS AND ABILITIES  Strong guest service and hospitality focus Prior front desk/reservations or similar experience Prior experience with Property Management Systems Ability to establish priorities, work independently, and proceed with objectives without supervision Must have excellent written and verbal communication skills Reliable, dependable and punctual Works well as part of a team and supports others Detail-oriented with good organizational skills Follows company policies, procedures and safety standards Adheres to food handling and sanitation requirements Communicates appropriately, supportively and professionally Adaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced setting Demonstrates good judgment, integrity, honesty and professionalism Positive attitude and willingness to learn and grow Leading a healthy, balanced, drug-free lifestyle WORK ENVIRONMENT AND PHYSICAL DEMANDS The physical environment requires employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standards Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs Ability to stand and move continuously Lifting up to 50 pounds and moving carts weighing 300 pounds Working with required chemicals and PPE Shifts of up to 8 hours per day, plus periodic additional overtime hours and help covering additional shifts when needed NOTE We are an equal opportunity employer and extremely proud of our highly diverse team and embrace diversity at all levels of the organization. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.