We are seeking a high-caliber "Player-Coach" with a deep enterprise infrastructure background to architect, secure, and lead our technology backbone. The Director, Infrastructure & Support Operations role is for a technical leader who brings the pedigree of managing complex, high-availability environments and the willingness to roll up their sleeves to solve critical issues alongside their team.

Reporting to the CIO, this role will own the end-to-end operational health of the organization's infrastructure. This includes architecting a scalable multi-site environment, managing high-leverage vendor relationships, and overseeing 1st-level support desk services to ensure 250+ employees across 5 locations receive elite technical support. You will balance long-term strategic planning with the daily operational excellence required to keep our business running smoothly.

Why this role? The Director, Infrastructure & Support Operations is a high-visibility role that lets you own the "how" of our technology. You'll have the leverage of our external partners and the support of a focused internal team while remaining close enough to the technology to make a daily impact.

What We Do

What began in Nick Tacony’s basement as a post-war, start-up company 80 years ago has since grown into an internationally recognized global products company with 8 locations, 300+ employees, and successful sales in over 100 countries. Now operating under experienced 3rd generation family leadership, Tacony Corporation (“Tacony”) is ready to write its next chapter as a distributor, manufacturer, wholesaler, and marketer of diverse and innovative products in the sewing, home floor care, and commercial cleaning marketplace. We aren't just looking for anybody, we are dedicated to finding someone who enjoys what they do, enjoys the people they work with and for, and want to be part of a growth oriented, people first, purposeful organization that is dedicated to the customer, and its mission and vision.

What You'll Do

Infrastructure, Networks & Telecoms

- Technical Architecture: Act as the lead architect for our hybrid environment (VMware, Azure, and on-prem), ensuring our 5 locations are seamlessly connected and high-performing.
- Cloud & Server Infrastructure: Design, implement, and manage our cloud server environments and on-premises server clusters, ensuring high availability and scalability.
- Identity & Access (Active Directory): Oversee Active Directory (on-prem) and Azure AD/Entra ID environments to ensure secure, streamlined identity management and access control across the enterprise.
- Connectivity & Voice: Full ownership of enterprise networking (LAN/WAN, SD-WAN, VPNs, Firewalls) and Telecom/VoIP systems. You are the final escalation point for complex connectivity issues.
- Storage & Data Management: Oversee enterprise file storage solutions, including NAS/SAN environments and cloud-based file services, ensuring data integrity and efficient access.
- Hardware Lifecycle: Manage the health and hardware lifecycle of all server, storage, and desktop/laptop assets across the organization.

IT Vendor & Licensing Management

- Productivity & OS Licensing: Manage enterprise-wide contracts and licensing for Microsoft 365, Office applications, and infrastructure-specific software (e.g., backup, security, and monitoring tools).
- MSP Orchestration: Direct and hold accountable our Managed Service Providers and specialized consultants, ensuring they deliver on-time and within budget.
- Contract Negotiation: Lead the negotiation and renewal of all IT-related contracts, including telecom, internet service providers (ISPs), and hardware maintenance agreements.

Service Desk & Support Operations

- Operational Leadership: Provide leadership to the daily operations of the 1st-level support desk. You will define the ticket management processes, establish SLAs, and ensure the team provides "white-glove" service to our staff.
- Operational Excellence: Use data and ticketing metrics to identify root causes of recurring issues, implementing permanent fixes rather than temporary workarounds.

Security, Governance & Strategy

- Cybersecurity Ownership: Architect and maintain our security posture, including patch management, endpoint protection, and identity management.
- Disaster Recovery: Maintain and regularly test our business continuity and recovery procedures to ensure 24/7 operational resilience.

What You'll Need

Bachelor's degree in Information Technology, computer Science, or a related field required.
Minimum of 7 years of experience in IT working with Windows Server, VMware, Azure/M365, and Cisco/Meraki (or similar) networking, and at least 3 years in a leadership role is required.
Demonstrated experience managing complex enterprise environments where scalability, security, and 99.9% uptime are the standard.
Proven track record of collaborating, mentoring, and working along side staff through complex IT issues.
Provided support and designed roadmaps for multiple sites improving speed, security, and reliability.
Ability to leverage vendor relationships to get the most out of 3rd party partners without abdicating own responsibility for the outcome.

What We Offer

As an employee at Tacony, you receive more than just a paycheck. Our total compensation package includes performance-based incentives, comprehensive medical/dental/vision programs with health savings account (HSA) or flexible spending account (FSA) options, on-site workout center, as well as company paid life insurance, a generous paid time off (PTO) program including paid holidays and a volunteer day, and a rich 401K with employer matching contribution!

Learn more about this Employer on their Career Site