An Account Manager/Client Care Specialist is responsible for client account management, including client retention, enhancement sales, new contract sales, business development, production layout and overview.  This position will also ensure total client satisfaction while assisting the production department to produce the jobs using horticulturally correct and time-productive methods. This position will have winter responsibilities with our snow operations team. All employees are expected to carry out the company’s purpose and demonstrate our core values.

As an Account Manager/Client Care Specialist you must be able to perform the following essential functions of the job:

Introduce and meet with new and existing clients to sell commercial landscape maintenance contracts, enhancement services, and snow removal contracts.
Prepare estimates and proposals for presentation to clients.
Make daily customer site visits, and regular phone contact to ensure quality services and customer satisfaction.
Direct landscape crews on maintenance service orders, with a detailed and planned approach.
Consistently offer additional services to customers, to educate and build customer confidence regarding the enhancement of their landscape investment.
Schedule and plan daily activities. Meet regularly with the Branch Manager and Operations teams to review progress, sales goals and performance.
Follow all company policies and procedures.
Perform any other duties as assigned.

JOB SKILLS AND PERSONAL CHARACTERISTICS

Expert knowledge of landscape maintenance standards, knowledge of plant material and installation standards
Exceptional communication skills, written and verbal with co-workers and clients
Project management and organizational skills
Positive attitude and prepared to work in a cooperative team environment
Self-motivated, highly organized style
Excellent interpersonal skills, outgoing personality

POSITION REQUIREMENTS

Valid driver’s license with record acceptable to meet fleet insurance requirements

Must be able to pass a drug and alcohol test

Degree in landscape management, horticulture, or equivalent experience 

5 years of experience with landscape maintenance 

Certified Landscape Professional or Certified Landscape Technician, preferred  

Strong computer skills in Microsoft and other CRM systems

WORK CONDITIONS

Employees in this position should be able and willing to drive or travel locally as needed. Schedules for this position may vary and may require flexibility to work extended hours and/or weekends. Potential work hours during the snow season include nighttime, weekends, and holidays to participate in snow removal activities. This position will require working outdoors in various weather conditions, including rain, snow, sun, extreme cold, or heat.

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