Night Audit - Front Desk

Description

Come join the Basin Harbor team as we celebrate our 140th year - a milestone we’re honored to celebrate with our cherished community. We have plenty in store, from new experiences and enhancements to time-honored traditions that continue to make this lakeside retreat so special!

We are currently seeking a seasonal Night Audit - Front Desk Agent to join us for our upcoming summer season from May though October, 2026.

The  Night Audit - Front Desk Agent manages overnight front desk operations, providing guest services while performing system-wide end-of-day reports and accounting. Key duties include checking in late arrivals, processing check-outs, monitoring guest requests via software (HotSOS), and coordinating with security.  

Requirements

Key responsibilities of this role include: Understanding the need for proper etiquette and service standards, ability to use or learn to use, the following equipment: computer, printer and etc.; telephone switchboard; office equipment such as fax machine, copy machine, postage meter etc. Ability to use MS Office applications including Word and Excel. Prior night audit and hotel front desk experience or similar guest service experience preferred. Must be able to take direction and work in a team environment, as well as work alone for long periods of time. Requires a strong attention to detail, efficient, and able to perform multiple tasks systematically in a fast-paced environment required. Employees must maintain a clean, well kept, professional appearance. As well, shift work may be long and varied, including evening and weekends, required full-shift walking and standing. Must be able to lift up to 20 lbs. frequently.

Basin Harbor conducts pre-employment criminal background and reference checks on all employees.