Front Office Supervisor

The Front Office Supervisor is responsible for overseeing daily front desk operations including check-in, scheduling, and check-out workflows. This role ensures consistent compliance with SOPs, supports team development, monitors quality, and promotes an exceptional patient experience across all radiology front office functions.

Key Responsibilities

Leadership & Oversight

• Supervise and support front desk staff across all front office workflows (Check-In, Scheduling, Check-Out)
• Ensure strict adherence to SOPs and provide real-time coaching and workflow guidance
• Act as the primary escalation point for patient service issues and operational concerns

Patient Experience & Compliance

• Ensure timely, courteous patient greeting and check-in procedures
• Monitor and uphold high-quality interactions between front desk staff and patients
• Confirm collection and upload of accurate ID, insurance, and payment documentation

Scheduling Management

• Oversee accurate patient scheduling, chart documentation, and referral log updates
• Coordinate communication with referring offices for record procurement and scheduling needs
• Maintain adequate coverage and structured hand-offs during shift changes or staff breaks

Documentation & Imaging Release

• Verify completion of imaging studies prior to check-out
• Ensure CD burning is completed per SOP and includes correct labeling and patient information
• Perform routine spot-checks of documentation quality and CD accuracy

Training & Quality Assurance

• Train and onboard new front desk staff on EXA and RadX workflows
• Conduct daily and weekly audits to maintain compliance with SOPs
• Prepare and share reports on trends, compliance gaps, and performance insights with leadership

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• Minimum of 2 years of experience in front desk or patient access within healthcare or radiology
• At least 1 year of supervisory or team lead experience preferred
• Proficient in EXA or similar EMR/EHR systems
• Strong organizational, communication, and multi-tasking skills

Skills

• Leadership and staff development
• Operational workflow management
• Patient service and satisfaction focus
• Documentation accuracy and audit readiness
• Efficiency in a fast-paced, high-volume clinical environment

Are you ready for an exciting opportunity?

If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!

A job offer is contingent upon a successful background check and drug screen.