Patient Access Specialist I

Nemours is seeking a Patient Access Specialist.  The position is responsible for:  Greeting patient in accordance with Nemours Standards of Behaviors.  Perform registration and check-in or check-out function(s) and update demographics, insurance verification, PCP authorization/referral information when required at each encounter and make confirmation call as needed.  Work various work ques, collect copays/balances at time of service, attend daily huddles, other duties assigned by supervisor or manager, and provide exceptional customer service to our patients/families.

Essential Functions

1. Documentation:  Ensure all annual mandatory forms are complete, accurate, updated and on file in accordance with NCSC policies.
2. Financial: Collect all copays, coinsurance and self-pay amount due for services rendered.  Adhere to end of ay business processing standard by verifying that cash analysis and receipts balance.
3. Scheduling:  Schedule follow up appointments as instructed via the appointment disposition.
4. Work ques:  Process encounters via the registration and check-out work que daily.
5. Attend daily huddles.
6. Appointment confirmation and reschedules.
7. All other duties as assigned by supervisor or manager.

Qualifications

• High School Diploma required
• Customer Service Experience
• 1 year Medical Office experience

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.