Front Office Assistant

Job Description

At Smile, our passion is to reimagine dentistry and how people experience it. To that end, we focus on doing one thing better than anyone else…easy, integrated dental care. Smile is West Michigan’s first and only multi-specialty dental practice, combining adult dentistry (Smile), pediatric dentistry (Little Smiles), and orthodontics (Smile Orthodontics). This allows each of our offices (Grand Rapids, Grand Haven, North Muskegon, and Holland) to provide a one-stop destination for the dental needs of the entire family.

We’re seeking motivated, skilled professionals who want to grow in a forward-thinking, patient-focused environment. Team members have the opportunity to work with advanced technology, expand their skills, and make a meaningful impact on patients’ health and confidence.

To learn more about our office, check out our website here: https://smiledentalpartners.com/locations/

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. 

By joining our team, you will have: 

• Paid Holidays and Paid Time Off (PTO) 
• 401(k) Retirement Plan 
• Health and Vision Insurance 
• Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program 
• Supplemental Coverage (Disability, Critical Illness, Accident) 
• Paid Scrub Allowance 
• Career Growth and Development Opportunities
   

  Compensation: $20-23/hr
  
   

Key Responsibilities 

• Build and maintain productive schedules for our doctors and hygienists 

• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients 

• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing 

• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment  

• Assist patients with understanding their treatment plan and increase dental case acceptance  

• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices   

• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary 

Qualifications: 

• Customer service experience 

• Dental office experienced (preferred) 

Additional Information: 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.