Manager - Operations

Position Summary

The Dispatch Manager is responsible for leading and overseeing the daily dispatch operations for the Pilot Team. This role ensures efficient routing, scheduling, communication, and execution of deliveries while maintaining high levels of customer service, safety, productivity, and compliance. The Dispatch Manager works closely with drivers, warehouse personnel, customers, and leadership to ensure on-time service and operational excellence.

Key Responsibilities

Dispatch Operations

• Manage daily dispatch activities for all delivery routes and linehaul movements.

• Coordinate driver assignments, route planning, and equipment utilization.

• Monitor delivery progress and proactively address service disruptions.

• Ensure timely communication of pickup and delivery schedules.

• Optimize routes to improve efficiency, reduce costs, and maximize service levels.

• Maintain accurate dispatch records and reporting.

Team Leadership

• Supervise and support dispatch personnel and drivers.

• Conduct daily huddles and operational meetings.

• Coach employees on performance expectations and company procedures.

• Foster a culture of accountability, safety, teamwork, and customer focus.

• Assist with staffing, scheduling, training, and performance management.

Customer Service

• Serve as the primary point of contact for operational escalations.

• Ensure customer commitments are met consistently.

• Communicate service updates, delays, and resolution plans to customers.

• Develop strong relationships with customers and operational partners.

Safety & Compliance

• Promote compliance with all company safety policies and DOT regulations.

• Monitor hours of service, driver qualifications, and regulatory requirements.

• Investigate and document service failures, accidents, and operational incidents.

• Participate in safety audits and corrective action programs.

Performance Management

• Track and report key performance indicators (KPIs), including:

• On-Time Delivery (OTD)

• Route Efficiency

• Driver Productivity

• Service Failures

• Customer Satisfaction

• Equipment Utilization

• Implement corrective actions to improve operational performance.

• Support continuous improvement initiatives throughout the operation.

Collaboration

• Work closely with warehouse, transportation, customer service, and leadership teams.

• Coordinate peak-season planning and special projects.

• Assist with customer implementations, account launches, and operational transitions.

Qualifications

Education & Experience

• High school diploma or GED required.

• Associate's or Bachelor's degree in Logistics, Transportation, Supply Chain, or Business preferred.

• Minimum 3-5 years of transportation, dispatch, or logistics experience.

• Minimum 2 years of leadership or supervisory experience preferred.

Skills & Competencies

• Strong leadership and decision-making skills.

• Excellent communication and conflict-resolution abilities.

• Knowledge of transportation management systems (TMS) and dispatch software.

• Strong analytical and problem-solving skills.

• Proficiency in Microsoft Office Suite, especially Excel.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Customer-focused mindset with strong attention to detail.

Physical Requirements

• Ability to work in an office and warehouse environment.

• Ability to sit, stand, walk, and use computer systems for extended periods.

• May require occasional after-hours, weekend, or on-call support.

Success Measures

A successful Dispatch Manager will:

• Achieve and maintain high on-time delivery performance.

• Reduce service failures and operational costs.

• Develop and retain a high-performing dispatch and driver team.

• Maintain compliance with safety and regulatory requirements.

• Deliver exceptional customer service while supporting operational growth.

Summary

The Terminal Manager will lead the Maersk/CMCA Depot Operations Business Unit. Overall, responsible for the financial performance of the depot operation, in addition to the site and operational safety, productivity, labor relations, and customer experience.

Key Responsibilities

• Lead the APM-M Safety, Environmental, and Health & Wellness measures to ensure we meet our industry-leading obligations to keep our people, environment, equipment, and cargo free from harm. 

• Lead the customer relations efforts in all aspects of the facilities operations, earning their trust and growing the business.

• The position focuses on developing and scaling operations at the Maersk/CMCA site and Bayport-area facilities (including the Port of Houston and Barbour’s Cut) to achieve global operational standards.

• Ensure employee recruitment, training, engagement and effective labor relations are a priority of the team leadership.

• Ensure financial performance and effective fiscal responsibility are driven through the organization with focus on competitive margins, asset utilization and cost management.

• Ensure all compliance standards and regulatory matters maintained by all company personnel.

• Introduce and maintain a continuous improvement and risk management mindset in the operations.

• Ensure the Facility General Manager and Regional Depot Leadership are properly informed of the facility performance through Monthly Meetings and ad hoc communications. 

Accountabilities

• Health, Safety, Security and Environment of the Business 

• Customer Centricity

• Business growth and profitability.

• Operational KPI’s 

• Customer Satisfaction 

• Vendor Relationship 

Required Experience & Skills

• 5 - 7 years of Port / Terminal / Trucking or Logistics knowledge and experience

• P&L experience and strong working knowledge of the key levers of profitability

• Understanding and experience in Labor Relations in the transportation industry

• Transportation industry, commercial business acumen, and ability to engage with customers

• Continuous Improvement mindset

• Safety and Risk Management mindset

• Vendor and supplier management skills

• Capacity for higher leadership opportunities

Company Benefits:     

• Medical

• Dental

• Vision

• 401k + Company Match 

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

 
Pay Range:  

$75,000 - $85,000
 

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.