Technology Operations Specialist, Tenaya Lodge at Yosemite

Delaware North Parks and Resorts is hiring a Technology Operations Specialist to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As a Technology Operations Specialist, you will analyze and support computer operations by controlling production applications, monitoring system resources and response time, and providing first-line support for operational problems.

Bring your technology expertise to a breathtaking destination and apply today.

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite peaks, the property offers a wide range of outdoor experiences. The resort is also home to Waybound, a nearby collection of modern cabins and cottages that provide a more private, retreat style stay with access to resort amenities. At Tenaya Lodge, team members are part of a hospitality experience shaped by the outdoors in one of California’s most iconic destinations. 

• Maintain procedural and organizational documentation creating, responding to, and updating help desk tickets and system access requests in ServiceNow. Utilizing IT tools such as Confluence and ServiceNow for team collaboration and change management.
• Provide IT Support for the following systems: 
• Retail POS system hardware and software; 
• Property Manager System support including interfaces, Citrix and AWS Servers; 
• Food & Beverage POS system hardware and software including mobile & kiosk ordering solutions; 
• Support Windows 10, iOS devices, and onsite hosted solutions; 
• Back of house workstations and office computers running various desktop and Citrix applications; 
• Analog and IP/VOIP phones; 
• Network troubleshooting; 
• Wireless Internet including Satellite, Cradle Points, T1s and Fiber; 
• Kronos time clocks and Java-based Time Manager; 
• Microsoft’s Active Directory; 
• Cloud-based email and file storage such as Office 365 and OneDrive; 
• Miscellaneous hardware and applications from vendors such as Onity keycard system, HotSOS desktop client and mobile devices, etc.

• Associate or bachelor’s degree or equivalent from an accredited college or university in Information Management, Computer Science, Computer Systems Engineering, Business Administration, or a related field.
• A minimum of 1-3 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems.
• Any Certification from the following associations but not limited to Cisco, CompTIA, ITSM, Microsoft, or PMI.
• Ability to travel driving company provided transportation to additional Delaware North property locations [LIST].
• Must be able to lift and carry up to 60 pounds of equipment and or cartons.