Registration Specialist

Location: IU Health Fishers Hospital – Breast Surgery
Schedule: Monday-Friday, 8:00 AM - 4:30 PM (Onsite)

Position Overview

The Registration Specialist facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. This role is responsible for creating accurate financial and demographic patient records, verifying insurance coverage, scheduling appointments, collecting payments, and ensuring an exceptional patient experience. The Registration Specialist serves as an important first point of contact for patients while supporting the daily operations of the clinic.

Key Responsibilities

Greet and assist patients during check-in and check-out
Verify insurance coverage and answer basic insurance-related questions
Schedule appointments and coordinate patient visits
Obtain and accurately enter demographic and financial information
Explain department and hospital policies, charges, and procedures
Collect payments and process charges as needed
Answer incoming calls and direct patients and visitors appropriately
Support patient experience initiatives and clinic workflow
Troubleshoot issues and assist other areas of the clinic as needed

Training & Growth

Comprehensive web-based onboarding program
Dedicated mentorship and training for up to 90 days with continued support
Opportunity for advancement through the Registration Specialist career ladder

Team Environment

This is a small, highly collaborative clinic team that works closely together to ensure quality patient care and efficient operations. Team members support one another and provide cross-coverage when needed, creating a positive and cohesive work environment.

Preferred Qualifications & Skills

Experience in a medical office, registration, patient access, or healthcare setting
Medical Assistant experience is highly transferable and preferred
Strong understanding of insurance verification processes
Excellent attention to detail and accuracy
Proficiency with Microsoft Office applications
Strong communication and customer service skills
Ability to multitask in a fast-paced environment

Success Milestones

Within 3 Months:

Independently perform patient check-in and check-out
Answer basic insurance-related questions
Navigate registration workflows effectively

Within 6 Months:

Troubleshoot registration and patient access issues independently
Provide support across multiple clinic functions as needed
Serve as a trusted resource within the team

IU Health Values

Team: Collaborate effectively and support colleagues
Compassion: Deliver exceptional care and empathy to patients, especially given the sensitive nature of breast surgery services
Excellence: Maintain high standards of accuracy, professionalism, and service

This role currently supports approximately 10-12 patients per day, with anticipated growth as the practice continues to expand.

Qualifications

High School Diploma or equivalent required.
Basic Life Support (BLS) certification through the American Heart Association (AHA) preferred.
1-2 years of experience in a healthcare, medical office, patient access, registration, or customer service setting preferred.
Ability to learn and retain medical coding concepts; ICD-10 and CPT coding experience preferred.
Ability to interpret insurance information and eligibility requirements.
Knowledge of clinical practices and medical terminology preferred.
Basic proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Learn more about this Employer on their Career Site

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