Front Office Coordinator

Position Summary: 

Greet patients and visitors in a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments. 

Essential Job Functions: 

• Greet patients and welcome patients and visitors as they enter the waiting area and as  

             they depart, screening and directing them appropriately.  

• Maintain the visitor's log/badges for all non-patient visitors who access secured areas.  

• Check patients in and out using the practice management system.  

• Responsible for collecting and posting patient payments with accuracy.  

• Assist patients with their registration in the facility’s electronic medical record (EMR)  

             system, as needed.  

• Present and explain all policies, forms and consents and obtain signatures.   

• Collect billing forms and scan into Athena EMR.  

• Obtain insurance eligibility and benefits for office visits and procedures.  

• Schedule/reschedule follow-up appointments for patients to include work-in  

              appointments. Manage and schedule inbound referrals 

• Process medical records requests following HIPAA guidelines.  

• Obtain external medical records for patients prior to date of service.  

• Perform Administrative Duties: order supplies and distribute upon arrival, bank deposit  

             slips. Maintain cleanliness of the lobby and front office area and updated patient  

             materials and forms used.  

• Monitor the patients as they wait in the lobby for their appointments.  

• Monitor clinic flow: notify patients when the providers are running late, notify providers 

              of no shows, and notify lab staff of patients waiting for labs.  

• Open and close the clinic on time.  

• Maintain a professional environment by keeping conversations at a minimum volume so as not to be heard in the waiting room.  

• Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability.  

• Works in partnership with the back-office staff to provide excellent customer service.  

• Other general duties as assigned.  

Position Requirements: 

• High school diploma or equivalent.  

• 2 - 4 years of medical office or clerical experience.  

• Excellent customer service, communication and organizational skills.  

• Understanding of and adherence to HIPAA/confidentiality rules.  

• Accuracy and attention to detail with ability to multi-task.  

• Ability to work effectively in a fast-paced environment.  

• Proficiency in Microsoft Office, such as Word, Excel, Power Point and Outlook.  

• Familiarity with EMR software and previous money handling experience preferred. 

• Physical demands may include: prolonged, extensive or considerable amount of standing/sitting