Description

COME JOIN THE REEFER PETERBILT TEAM! We are seeking a Service Manager for our New Boston, MI location. The Service Manager is responsible for the efficient and profitable operation of the Service Department while developing and maintaining a high level of overall customer satisfaction. This is an exempt position.

SKILLS AND CHARACTERISTICS

Dependable
Works well independently
Effective communicator

DUTIES AND RESPONSIBILITIES

Supervises the day-to-day activities of all Service Department employees, and is responsible for the profitability and overall financial performance of the Service Department
Manage the repair process and shop workflow
Addresses and handles personnel issues for the Service Department to include Performance Appraisals, Performance Improvement Plans, and disciplinary action when applicable
Participates in the recruiting, Interviewing, and hiring of diesel technicians and administrative staff
Ensures shop personnel are properly trained and certified by scheduling training classes and/or arranging in-house training as needed
Establishes and maintains effective management and record-keeping systems
Holds regular shop meetings, foreman's meetings, and safety meetings to review policy, procedures, technical updates, customer issues, etc. Records and maintains notes of such meetings
Attends monthly manager meetings to provide department updates to the management team
Maintains a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes
Understands and complies with federal, state, and local regulations that affect service operations to include HAZMAT Program, OSHA Right-to-Know, environmental compliance, and safety programs
Maintaining accurate timekeeping for payroll and performance purposes
Establishes and fosters relationships with key outside vendors
Ensures overall upkeep of dealership facility and grounds
Perform other duties as assigned

Requirements

Minimum 3 – 5 years of heavy-duty truck service management experience or related supervisory experience
Supervisory skills to include the ability to coach, train and motivate subordinates to reach established goals
High School diploma or equivalent, some college preferred
Ability to prioritize and handle numerous tasks simultaneously
Effective written, phone, and verbal communication skills
Good mathematical skills and working knowledge of MS Office 365 (Excel, Word, Outlook)
Possess a valid Commercial Driver’s License (CDL) preferred
Unrestricted ability to walk, stand, bend, stoop, squat, lift & carry up to 50 lbs. with both arms
Ability to work in a shop environment to include 8 - 12 hour days with frequent exposure to weather elements

Benefits:

Health, Dental, Vision, Life Insurance, Short Term Disability, Accident Insurance, Critical Illness
72 PTO hours available at the time of hire
6 paid holidays
401K plan with company participation
Weekly pay schedule

Learn more about this Employer on their Career Site

SERVICE MANAGER