Description

Do you love solving problems and keeping things running smoothly? Apply to join our office team as our Furniture Service Coordinator.

Responsibilities

Furniture Service (2/3 of your time)

Furniture customer service:
- Document customer complaints, provide warranty information, assign technician, collects service fees, and pursue other appropriate action.
- Schedule furniture service appointments with customers and organize technician’s schedule.
Furniture Claims:
- Apply for credit from manufacturers for defective products and the labor necessary for repair
Order Service Parts:
- Coordinate with service technician to order correct parts for repairs, track order status and delivery of parts, receive parts, and maintain communication with customer.

General Office Support (1/3 of your time)

Answer incoming internal and external phone calls
Wait on customers at window
Assist other office staff with ordering and scheduling furniture and flooring customers.
Assist sales staff as needed
Shared accounting duties:
- Taking and posting payments
- Processing credit applications
- Performing daily audit

Requirements

Friendly, people-first attitude — you're the face (and voice!) of our customer service

Able to resolve issues in ways that benefit customers and the company
Comfortable multitasking and staying organized
Basic computer and phone skills; comfort with numbers is a plus for the accounting side
Office experience preferred.
Experience with customer service and handling warranties is desired.

Benefits

Details

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