BDC

Now Hiring: Business Development Center (BDC) Representative

Join Our Team | Full-Time | $21–$22/hour

Are you a people person with strong communication skills and a passion for customer service? We’re looking for a motivated Business Development Center (BDC) Representative to join our growing dealership team!

What You’ll Do

As a BDC Representative, you’ll be the first point of contact for our customers—helping create a seamless and positive experience from the very first interaction.

• Answer incoming calls and schedule service & sales appointments
• Respond to customer inquiries via phone, email, text, and online chat
• Follow up with customers and confirm appointments
• Re-engage “no show” customers and reschedule visits
• Manage and update customer records in CRM (VinSolutions)
• Handle internet leads from initial contact through appointment setting
• Coordinate with sales and service departments on appointments
• Stay current on automotive terminology, products, and manufacturer programs
• Support marketing campaigns by contacting customers about promotions
• Maintain professionalism and deliver exceptional customer service

Additional Responsibilities

• Assist with moving and positioning vehicles as needed
• Occasionally demonstrate vehicles to customers
• Support team operations and complete additional assigned tasks

What We’re Looking For

• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency
• Team-oriented attitude with a positive mindset
• Interest in the automotive industry (experience is a plus!)

Work Environment & Physical Requirements

• Primarily office-based with moderate phone and computer use
• Sitting, standing, and light movement throughout the day
• Ability to lift up to 20 lbs occasionally

 Benefits & Perks

We value our employees and offer a competitive benefits package:

• Medical, Dental, and Vision Insurance (80% employer-paid for employees)
• Life Insurance & AD&D
• Short- and Long-Term Disability Coverage
• 401(k) Plan (eligible after 1 year)
• Paid Time Off (accrue 1 hour for every 30 hours worked)

Why Join Us?

Be part of a supportive team where your contributions matter. We offer growth opportunities, ongoing training, and a workplace that values professionalism, teamwork, and respect.

Apply today and start your career in the automotive industry!