Customer Service Representative (CSR)
Company: MPE Services
Location: Florence, AL
Department: Operations / Customer Service
Reports To: Customer Service Manager / Operations Manager
Employment Type: Full-Time

Position Summary
MPE Services is seeking a professional and customer-focused Customer Service Representative (CSR) to join our growing team. The CSR serves as the first point of contact for our customers and plays a vital role in delivering exceptional service experience.
This position is responsible for answering inbound calls, scheduling service appointments, supporting dispatch operations, and assisting customers with questions regarding HVAC, Plumbing, Electrical, and Generator services.
The ideal candidate is organized, friendly, detail-oriented, and able to multitask in a fast-paced service environment.

Key Responsibilities
Customer Interaction

Answer inbound customer calls in a professional and friendly manner
Assist customers with scheduling service appointments
Respond to customer questions regarding services, pricing, and availability
Provide excellent customer service while representing the MPE brand

Scheduling & Dispatch Support

Work closely with dispatch to optimize technician schedules
Update customer information and job details in the CRM system
Confirm appointments and follow up with customers when needed

Administrative Support

Enter service requests and customer information accurately
Maintain organized records of service calls and communications
Assist with outbound customer follow-up calls

Customer Experience

Ensure every customer interaction reflects MPE Services' commitment to quality and professionalism
Address customer concerns and escalate issues when necessary
Maintain a positive and solution-oriented approach

Qualifications
Required

High school diploma or equivalent
Strong verbal and written communication skills
Professional phone etiquette
Basic computer proficiency
Detail-oriented with strong data entry and record keeping skills
Ability to multitask in a fast-paced environment

Preferred

Previous customer service or call center experience
Experience in home services, construction, or service industries
Experience with CRM or dispatch software (ServiceTitan or similar)

Skills & Competencies

Customer-focused mindset
Strong communication skills
Attention to detail
Organization and time management
Ability to remain calm under pressure
Team-oriented attitude

Work Environment

Office-based position
Regular interaction with customers and service technicians
Fast-paced environment during peak service seasons

Why Join MPE Services?

Work with a trusted local company serving North Alabama homeowners
Support a team of skilled HVAC, Plumbing, Electrical, and Generator professionals
Opportunity to grow within a rapidly expanding home services company
Be part of a team committed to quality service and strong customer relationships

How to Apply
Interested candidates should submit their resume and contact information for consideration.

Learn more about this Employer on their Career Site