Logistics Coordinator

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The Logistics Coordinator is responsible for coordinating customer orders for elevator tooling, including rentals and sales, from order intake through fulfillment and billing. This role serves as a key point of contact for customers and internal stakeholders, ensuring accurate order processing, shipment coordination, inventory tracking, and financial documentation in compliance with company policies and applicable regulations.

Shift: 1st Shift

Hours: 7:30AM-4:00PM (Some overtime may be required)

Key Responsibilities

• Serve as a primary contact for customers via phone, email, and online platforms, providing timely and professional support regarding tooling rentals and purchases.

• Process customer orders from initiation to completion, ensuring accuracy, completeness, and adherence to established procedures.

• Build and fulfill orders based on customer specifications, including verifying inventory availability and order requirements.

• Coordinate domestic and international shipments, including preparation of Bills of Lading (BOL), shipping documentation, and compliance with customs requirements.

• Perform shipping and receiving activities, including inspection, documentation, and system updates.

• Maintain accurate records of orders, shipments, and financial transactions within the Tool Facility billing system.

• Enter and validate financial data necessary for invoicing and order closure.

• Run and distribute recurring reports (e.g., monthly billing, inventory, operational metrics) to internal stakeholders and field offices

• Utilize inventory management systems to track tooling availability, movement, and reconciliation.

• Maintain and update work instructions and process documentation to reflect current practices and customer requirements.

• Support audit readiness by ensuring documentation accuracy and compliance with internal controls.

• Assist with issue resolution, including order discrepancies, shipment delays, or customer concerns, escalating as appropriate.

• Perform additional duties as assigned in support of business operations.

• Handle sensitive customer and financial information with confidentiality and integrity.

• Adhere to all company policies, safety standards, and regulatory requirements

Education

• High School Diploma or GED required.

• Associate degree in Business, Accounting, Finance, Logistics, or a related field preferred.

Experience

• 1–3 years of experience in logistics, admin, customer service, order management, or a related field preferred

• Experience with shipping, inventory control, or billing systems is a plus.

• Proficiency in Microsoft Office applications (Excel, Outlook); experience with database systems preferred

Knowledge, Skills, and Abilities

• Working knowledge of inventory systems and order processing workflows.

• Familiarity with shipping procedures, including freight coordination and customs documentation (preferred).

• Basic understanding of mechanical, automotive, or elevator components (preferred).

• Strong organizational and time management skills with the ability to manage multiple priorities.

• High attention to detail and accuracy in data entry and documentation.

• Professional communication skills, both verbal and written.

• Ability to resolve customer concerns in a calm, constructive, and solution-oriented manner.

• Ability to work independently and collaboratively in a team environment.

Work Environment & Physical Requirements

• May require standing, walking, and lifting up to 35 lbs weight, in compliance with safety guidelines.

• Use of standard office and shipping equipment.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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