Benefits:

Employee discounts
Paid time off

About the Role:

We are looking for a dynamic and driven Client Relations Manager to join our team in Florham Park, NJ! In this role, you'll be the key connection between our company and our valued clients, ensuring exceptional service and long-lasting partnerships. If you're passionate about building relationships and delivering results, we want to hear from you.

Responsibilities:

Serve as the primary point of contact for client accounts, ensuring satisfaction and retention
Build and maintain strong, long-term client relationships through proactive communication
Identify client needs and collaborate with internal teams to deliver tailored solutions
Monitor account health, track KPIs, and prepare regular client performance reports
Resolve client concerns and escalations in a timely and professional manner
Identify upsell and cross-sell opportunities to support business growth
Coordinate onboarding of new clients and ensure smooth transitions

Requirements:

Proven experience in client relations, account management, or a similar customer-facing role
Strong interpersonal and communication skills, both written and verbal
Ability to manage multiple accounts and priorities simultaneously
Problem-solving mindset with a customer-first approach
Proficiency with CRM software and Microsoft Office Suite
Bachelor's degree in Business, Communications, or a related field preferred
Self-motivated, organized, and detail-oriented professional

About Us:

Based in Florham Park, NJ, we are a company committed to delivering outstanding service and innovative solutions to our clients. Our team thrives on collaboration, integrity, and a shared passion for excellence. We pride ourselves on fostering a supportive work environment where employees grow and clients succeed.

Learn more about this Employer on their Career Site