Benefits:

Employee discounts
Paid time off

About the Role:

We are looking for a passionate and driven Customer Success Manager to join our growing team in Florham Park, NJ. In this role, you'll be the key link between our company and our valued clients, ensuring they get the most out of our products and services. If you thrive on building relationships and delivering exceptional customer experiences, we want to hear from you!

Responsibilities:

Serve as the primary point of contact for assigned customer accounts, building strong, long-term relationships
Onboard new clients and guide them through product adoption to ensure a smooth and successful start
Monitor customer health metrics and proactively address concerns to reduce churn
Conduct regular check-ins, business reviews, and product training sessions with clients
Collaborate cross-functionally with Sales, Support, and Product teams to advocate for customer needs
Identify upsell and expansion opportunities within existing accounts
Track and report on customer satisfaction, retention, and success KPIs

Requirements:

2+ years of experience in customer success, account management, or a related client-facing role
Strong communication, interpersonal, and presentation skills
Proven ability to manage multiple accounts and prioritize effectively
Experience with CRM platforms such as Salesforce or HubSpot
Customer-first mindset with a proactive and solutions-oriented approach
Ability to analyze data and translate insights into actionable strategies
Bachelor's degree in Business, Communications, or a related field preferred

About Us:

We are a forward-thinking company based in Florham Park, NJ, committed to delivering innovative solutions that help our clients succeed. Our customers trust us for our reliability, responsiveness, and dedication to their growth. We foster a collaborative and supportive workplace culture where employees are empowered to make a real impact every day.

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