Impound Administrative Associate

JNI Hauling LLC is the parent company of A2B Towing, Bolin Towing, A&A Towing Services, Cardinal & Hoods.

Our mission is to deliver dedication to the highest quality of customer service and to do so with a sense of warmth, friendliness, individual pride, and company spirit.

Job Summary:

The Lot Impound Administration Associate is responsible for overseeing and maintaining impounded vehicles, ensuring accurate record-keeping, and assisting customers with vehicle retrieval. This role involves monitoring the lot, verifying vehicle information, enforcing company policies, and maintaining a secure and organized impound area.

Key Responsibilities:

Vehicle Pricing & Intake: Maintain records of impounded vehicles, ensuring accurate documentation and proper storage.

Customer Interaction & Front Office: Provide information to customers retrieving their vehicles, explain impound fees, and process payments.

Security & Compliance: Monitor the lot to prevent unauthorized access and ensure all vehicles remain accounted for.

Record-Keeping: Update databases with vehicle status, dates of impound, and release information.

Inspection & Maintenance: Regularly inspect impounded vehicles for damages or unauthorized access.

Communication: Coordinate with law enforcement, towing companies, and other agencies regarding impounded vehicles.

Phone & Call Documentation: Answering multi-line phones while entering notes into vehicle records

Policy Enforcement: Ensure compliance with local laws, company policies, and safety regulations.

Qualifications:

High school diploma or equivalent.

Prior experience in vehicle impound, towing, or security preferred.

Experience working with vehicle titles preferred.

Strong communication and customer service skills.

Ability to handle disputes and difficult customer interactions professionally.

Basic computer skills for data entry and record-keeping.

Ability to work in outdoor conditions as needed.

Work Conditions:

Exposure to varying weather conditions.

Some physical labor, including walking and lifting up to 25 lbs.

FT Monday-Friday 7am-5pm, rotating Saturday mornings, some holidays as needed.

**We Offer Competitive Benefits**

• Medical, Dental & Vision
• Incentive Pay & Shift Differential for night and weekend drivers
• Paid Time Off
• Company Match 401(k)
• Company Sponsored Life Insurance
• Supplemental Accident, STD & Critical Illness coverage
• Work Life Balance