Customer Associate, Full-Time - Nights

Be a part of a world-class academic healthcare system, UChicago Medicine Ingalls Memorial Hospital as a Customer Associate at our Family Care Center in Flossmoor.  This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

As a Customer Associate you will perform general reception duties which includes checking patients in and out, telephone message retrieval and routing, updating demographic, insurance information, general filing, and maintenance of medical charts. 

Essential Job Functions 

• Receives and discharge patients, including, but not limited to: greeting, enter accurate demographic and insurance verification, updating information, collection of payments, issuing receipts, notification of clinical staff
• Performs clerical duties, including but not limited to: scheduling, typing, form completion, photocopying, faxing, mail sorting, filling, maintenance, and preparation of  medical chart
• Received incoming calls, routing to appropriate party, and takes messages according to department protocol or needs of customer. Receives cash and other payments, reconciles balances at end of shift. Makes bank deposits as requested  
• Files and retrieves medical records from storage areas as requested  and according to department procedures and policy.

Required Qualifications 

• High school diploma or equivalent
• Experience in the basic computer software programs
• Demonstrated ability to develop others in areas of continuous process improvement, and customer service
• Delivery and self-directed team work
• Moderate typing skills (minimum 30wpm) 

Preferred Qualifications 

• 1 to 2 years experience in health care setting
• Insurance and collections experience 

Position Details

• Job Type/FTE: Full-Time, 1.0FTE
• Shift: Nights
• Work Unit: Onsite
• Unit/Department: Family Care Center, Flossmoor
• CBA Code: Non Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.