Office Coordinator

Job DetailsJob Location: Main Office - MORTON, PA 19070Position Type: Full TimeJob Shift: DayJob Category: Admin - ClericalPosition Summary   Oliver Heating & Cooling is looking for a Office Coordinator to support the daily administrative and operational needs of the Residential Department. This position serves as a central point of communication between field electricians/field workers, customers, vendors, and office staff. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced service environment.   At Oliver Heating & Cooling, our greatest asset is our people. We are a Golden Rule company and pride ourselves on cultivating a supportive and dynamic work culture that not only values each individual but also encourages professional development. Here, you’ll find a team-oriented environment where growth is not just encouraged but actively promoted. Join us and experience how a commitment to our employees translates into success for everyone. The Office Coordinator plays a key role in supporting the daily administrative and operational needs of the Electrical Department, with additional support for Plumbing and HVAC Install departments. This position serves as a central point of communication between field electricians, carpenters, customers, vendors, and office staff. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced service environment. Key Responsibilities Administrative & Office Support Provide general administrative support to the Electrical Department team Answer incoming calls, route requests appropriately, and assist customers with basic inquiries for three departments.  Maintain organized electronic and physical filing systems for permits, job documents, and service records Assist with department scheduling, coordination, timecards and daily workflow support Job & Service Coordination Support the dispatching and scheduling of electricians for service calls and project work Communicate job updates between field staff, customers, and management Track work orders, job progress, and completion status in company software Assist with permit paperwork, inspection scheduling, and documentation as needed Customer Service Provide a professional and friendly experience for customers over the phone and in person Respond to customer questions regarding appointments, job status, and general electrical service needs Support resolution of customer concerns by coordinating with supervisors and field staff Department Organization Help support Plumbing & Residential HAVC Install Department at times.  Support for training coordination for new electrical team members Assist with preparation of reports, department communications, and internal tracking spreadsheets Submitting weekly payroll hours, with deadlines, for technicians. preadsheets QualificationsQualifications Required High school diploma or equivalent 1–3 years of administrative, coordinator, or office support experience (construction or trades preferred) Strong organizational skills and attention to detail Excellent communication and customer service skills Proficiency in Microsoft Office (Outlook, Word, Excel) Preferred Experience in electrical, HVAC, plumbing, or other skilled trades office environments Familiarity with service dispatch software (ServiceTitan a plus) Knowledge of permitting and inspection processes Key Skills & Competencies Ability to multitask and prioritize in a busy environment Professional phone etiquette and customer-focused mindset Team-oriented with a positive, dependable attitude Strong follow-through and problem-solving abilities Work Environment & Physical Requirements Ability to sit, stand, and work on a computer for extended periods