Inside Sales Manager

Position Overview:

This individual will assist in originating, structuring, and closing Heavy Duty, Work Truck Dealers, Vocational and Trailer Dealerships loans and leases.

Commitment to Internal Control:

The incumbent must understand, abide and uphold the system of internal controls related to the essential duties and responsibilities of the position.

Essential Duties and Responsibilities:

• Act as primary support for the assigned Director of Sales and VP of Sales
• Manage a high velocity of transaction flow with a goal to provide the best-in-class customer experience
• Manage credit application workflow by frequently monitoring electronic queues/emails submitted by sales and/or business partners to proactively ensure all needs are met in an orderly and professional manner
• Responsible for being a trusted contact and sales support liaison between business partners, and MHCA credit and operations teams
• Know and understand the MHCA value proposition, our products and services
• Work with all internal disciplines (credit, operations, and accounting) to ensure smooth on-boarding of new dealers, upfitters and OEM’s
• Work together with Director of Sales to bring transactions to completion in an expedient manner

• Initiate follow up calls to internal/external business partners and third-party vendors to obtain missing information on active transactions

• Perform other related duties assigned by VP of Sales to achieve territory goals
• Initiate calls to prospective dealers and customers

KPI’s (Key Performance Indicators):

• Achieve target volume for Fiscal Year 2026 (to be determined by management)
• Achieve NIM target (to be determined by management) 

Responsibility and Decision-Making Authority:

• Act independently; Decision making within company policy

Qualifications:

• Proven track record to originate volume from approved Transportation Dealerships
• Strong knowledge of underwriting, structuring and documentary requirements required by credit
• Adept at working with executives to develop long-lasting partnership relationships

Competencies:

• Thinking Skills

• Analytical ability
• Creativity innovation
• Problem-solving

• Communications

• Ability to listen
• Ability to speak clearly and persuasively in positive or negative situations

• Interpersonal Relationships

• Ability to work in a team
• Diversity - shows respect and sensitivity for cultural differences
• Ethics - treats people with respect

• Quality

• Demonstrates accuracy and thoroughness
• Detail-oriented
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently

• Technical and Professional 

• Approaches others in a tactful manner
• Strives to continuously build knowledge and skills; shares expertise with others
• Business acumen - understands business implications of decisions and demonstrates knowledge of market and competition

• Personal Qualities 

• Self-motivated

• Adaptability - adapts to changes in the work environment; manages competing demands
• Entrepreneurship

• Networking skills
• Client-oriented
• Results-oriented

Education and Experience:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience

Tools and Equipment Used:

• Personal computer, copier, fax, phone and other office equipment
• Ability to use virtual meeting software

Working Hours:

• Hours may vary and will require evening work depending on business needs
• This is a hybrid position; 3 days in office