Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary

The Service Operations Manager is responsible for overseeing front-end operations and delivering an exceptional customer experience through effective leadership, operational excellence, and strong team development. This position manages front-end service functions, Drive Up & Go operations, customer service activities, labor utilization, and store-wide service standards while ensuring efficient execution of company programs and compliance with policies and procedures.

Key Responsibilities Customer Service & Store Experience

Promote a customer-first culture and ensure exceptional service throughout the store.
Lead by example in delivering friendly, professional, and efficient customer interactions.
Resolve customer concerns, complaints, and service recovery situations in a timely and professional manner.
Monitor service metrics and implement strategies to improve customer satisfaction.
Ensure checkout areas, service desks, and customer-facing operations are clean, organized, and welcoming.

Front-End Operations

Oversee all front-end functions including cashiering, courtesy clerks, customer service, self-checkout operations, and service desk activities.
Ensure efficient customer flow and appropriate staffing levels during peak business periods.
Monitor checkout productivity, wait times, and service standards.
Maintain compliance with cash handling, till accountability, and operational procedures.
Support execution of company initiatives, promotions, and customer service programs.

Drive Up & Go Operations

Oversee Drive Up & Go operations to ensure timely order fulfillment and exceptional customer service.
Monitor order accuracy, productivity, staffing, and customer satisfaction metrics.
Develop processes that improve operational efficiency and customer experience.
Ensure associates are properly trained on Drive Up & Go procedures and technology.
Support growth in digital sales through strong operational execution.

Leadership & Team Development

Recruit, train, coach, and develop front-end and service operation associates.
Build schedules that support service standards while effectively managing labor expenses.
Conduct performance coaching and provide regular feedback to team members.
Foster a culture of accountability, teamwork, engagement, and inclusion.
Prepare associates for advancement through ongoing development opportunities.

Financial & Operational Management

Manage labor, productivity, and departmental expenses to achieve operational goals.
Monitor sales, service, and labor reports to identify opportunities for improvement.
Support store profitability through effective labor planning and operational execution.
Ensure accurate execution of cash office procedures and financial controls.
Assist store leadership with achieving operational and financial objectives.

Safety & Compliance

Ensure compliance with company policies, safety standards, and regulatory requirements.
Promote workplace safety and safe operating practices throughout the store.
Investigate and document incidents according to company procedures.
Ensure associates complete required training and certifications.
Maintain confidentiality and security of customer and company information.

Store Leadership Support

Partner with store leadership to achieve overall store goals and objectives.
Support execution of merchandising, seasonal, and promotional programs.
Serve as Manager on Duty when assigned.
Communicate company initiatives and operational priorities effectively to associates.
Participate in store planning, staffing, and business strategy discussions.

Minimum Qualifications

High school diploma or equivalent.
Previous retail leadership or management experience required.
Strong customer service and team leadership skills.
Experience managing multiple priorities in a fast-paced environment.
Strong communication, organizational, and problem-solving abilities.
Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

Ability to stand and walk for extended periods.
Ability to bend, reach, lift, and perform repetitive motions throughout the workday.
Ability to lift and carry up to 50 pounds regularly and heavier loads with assistance when necessary.
Ability to move throughout all areas of the store safely and efficiently.
Ability to work in a dynamic retail environment with changing priorities.

Desired Competencies

Leadership and team development
Customer focus
Operational excellence
Drive Up & Go knowledge
Labor and productivity management
Communication and collaboration
Problem-solving and decision-making
Conflict resolution
Organization and accountability
Adaptability and results orientation

The Service Operations Manager plays a vital role in delivering an exceptional customer experience by leading front-end operations, developing high-performing teams, supporting digital fulfillment services, and ensuring operational excellence throughout the store.

We also provide a variety of benefits including:

Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Learn more about this Employer on their Career Site