Description:

The role of the IT Systems Specialist will be responsible for providing training, technical support, and troubleshooting assistance to end-users, ensuring the smooth implementation and operation of all systems. The IT Systems Specialist will play a crucial role in resolving hardware, software, and network issues, managing user accounts, and assisting with the implementation of new technologies to support our distributed facilities.

Responsibilities:

Provide technical support and troubleshooting assistance to end-users via phone, email, remote, or in-person
Diagnose and resolve hardware and software issues related to desktop and laptop systems, printers, peripherals, and other IT equipment
Install, configure, and maintain operating systems, software applications, and security patches
Manage user accounts, permissions, and access rights in Active Directory, Microsoft Entra ID, and other relevant systems
Configure, monitor, and maintain local and wide area networks (LAN/WAN), ensuring secure and reliable connectivity across multiple locations
Troubleshoot network routing, switching, wireless, and VPN connectivity issues
Manage company-wide network security tools, firewalls, and filtering
Assist in the planning, testing, and implementation of new technologies, including hardware, software, and network upgrades
Document and maintain accurate records of hardware inventory, support requests, resolutions, and system/network configurations
Provide training and guidance to end-users on the effective use of desktop systems and software applications
Stay up to date with emerging technologies and industry trends to enhance technical knowledge and skills
Maintain IT policies, procedures, and security guidelines to ensure the confidentiality and integrity of organizational data and compliance standards
Special projects as assigned

Requirements:

Bachelor’s degree or equivalent work experience in Computer Science, Information Technology, or a related field
1 to 3 years proven experience as an IT Systems Specialist, Network Technician, or similar role
Strong knowledge of desktop operating systems (Windows, macOS) and software applications (Microsoft 365, Google Workspace, DNS filter management, antivirus software, etc.)
Solid understanding of networking protocols and services (TCP/IP, DNS, DHCP, VPN) and hands-on experience managing network infrastructure (switches, routers, wireless access points)
Proficiency in troubleshooting hardware, software, and network connectivity issues
Excellent problem-solving and analytical skills to diagnose and resolve technical issues
Strong communication and interpersonal skills to patiently and effectively interact with end-users and provide exceptional customer service
Ability to work independently and prioritize tasks in a fast-paced, multi-site environment
Relevant certifications such as CompTIA A+, CompTIA Network+, Cisco CCNA, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are desirable

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