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Description
Join our award winning culture! Â
Under the supervision of the IT Operations Manager, the IT Web Admin Intern will support LC Plus Technology by assisting with website administration, provider website compliance initiatives, and ongoing web-based support activities. Day-to-day support will be provided by the IT Web Administrator. Â
The IT Web Admin Intern will focus on maintaining and improving internal and external web platforms and supporting provider organizations in meeting compliance standard. The intern will gain hands-on experience in website management, troubleshooting, accessibility, and security best practices.
Essential Competencies:
- Manage day-to-day updates and maintenance for websites and intranet platforms
- Troubleshoot website issues and implement fixes in a timely manner
- Maintain hosting environments, domain configurations, and SSL certificates
- Monitor website performance, uptime, and basic analytics
- Work directly with provider organizations (web clients) to review and improve their websites
- Provide clear guidance on required website updates, content accuracy, and usability improvements
- Communicate effectively with non-technical stakeholders to explain issues, risks, and solutions
- Assist in creating training materials or documentation to support provider self-maintenance
- Assist in conducting baseline website assessments using standardized tools and checklists
- Identify and support remediation of issues related to:
- Accessibility (WCAG Level A)
- Security (SSL, HTTPS, headers, DNS basics)
- Mobile responsiveness
- Accuracy of member-facing content (services, hours, contact information, referrals)
- Support remediation efforts within defined program scope (no custom or out-of-scope work)
- Document before-and-after changes and maintain accurate tracking of updates
- Assist with compliance validation through re-testing and verification processes
- Maintain clear audit trails and standardized reporting documentation
- Collaborate with internal IT teams and third-party vendors to support integrations and issue resolution
- Follow structured workflows to ensure consistency across provider websites
- Support bulk update initiatives, scanning efforts, or compliance checks as needed
- Assist in gathering documentation, metrics, and provider feedback to inform program success
- Communicate effectively with technical and non-technical users
- Handles equipment and user data responsibly and confidentially
- Ensure compliance with organizational policies and security expectationsÂ
Requirements
- Completion of high school/HSED with an interest in information systems, computer science, web development or related fields is desired; enrollment in college or university level IT degree program preferred
- Knowledge of computer hardware and operating systems
- Basic knowledge of website management, hosting, or content management systems preferred
- Familiarity with web technologies (HTML, CSS, or CMS platforms) preferred
- Ability to manage multiple tasks and prioritize effectively
- Ability to maintain a high level of confidentiality
- Strong attention to detail
- Ability to maintain high level of confidentiality.
- Current driver’s license, acceptable driving record and proof of adequate insurance required.
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