We are seeking a PC Technician to provide onsite, hands-on technical expertise to receive, stage, and configure inventory

Essential Duties and Responsibilities

Receive, stage, and pre-configure inventory at MIS office for client jobs and internal use
Use MIS documentation for configuration of inventory and update documentation continuously
Maintain and update internal technical documentation of both the company and clients
Ensure shipping supplies are stocked, keep tech room clean and organized, know the location of parts and supplies
Maintain a clean work area by breaking down and disposing of boxes, organizing, labeling, and staging equipment and aiding in weekly inventory counts
Handle all hardware setups for clients and internal staff – desktops, laptops, thin clients, BDR servers, phones, access points, etc.
Process outbound and inbound shipping tasks – create FedEx labels, schedule pickups and courier deliveries, properly pack items to avoid damage, drop off packages at FedEx/UPS facilities to ensure orders go out on time, and account for shipping costs in tickets
Process warranty repairs with manufacturers – phone calls, follow ups, shipping, troubleshooting, assistance with onsite repair technicians
Interdepartmental help – Projects/Support Team, onsite installations, etc.
Manage device images
Preserve and grow knowledge of support procedures, products, and services
Performs other duties as assigned

What We’re Looking For

Degree in a related field, or equivalent experience
1-2 years of related experience working independently in the field or at client sites
Certification in A+, Net+
Hardware: pc hardware, Macs, printers, scanners, computer peripherals, mobile devices, servers
Software: Windows PC OS, VMware
Ability to work independently utilizing MIS documented policies & procedures
Demonstrated success with multitasking and prioritizing
Experience working in a fast-paced, friendly, and team-oriented environment
Excellent oral and written communication skills
Strong organization skills and acute attention to detail
Enjoy working with people to solve problems and learn new things
Demonstrated success with multitasking and the ability to adapt to an ever-changing environment while maintaining a clear focus on all priorities

Work Environment

Professional, climate-controlled indoor office setting
Shared workspace with frequent in-person interaction and face-to-face meetings
Requires regular on-site presence during designated business hours
Daily use of company-provided hardware, high-speed networks, and office infrastructure

Physical Requirements

Regular use of a computer, keyboard, mouse, printer, and other office equipment
Ability to lift, carry, and move IT equipment, including servers and UPS batteries, weighing 50+ pounds
Ability to bend, stoop, kneel, reach, and work in tight spaces such as under desks or in server racks
Good hand-eye coordination for cable termination, hardware handling, and tool use
Ability to stand, walk, and work in awkward positions for extended periods while troubleshooting

Why Work With Us?

Competitive Pay
Career advancement opportunities and career planning/certifications
Incentive Plan for Employee and Client Referrals
Technical certification & leadership training

MIS Solutions, Inc., is a high-growth, privately owned Managed IT Services Provider in Suwanee, Ga. For 27 years, we have helped small and medium businesses by delivering technology solutions to complex business problems. MIS Solutions was founded on the call to serve, built by developing long-term relationships with clients, and grown by an intense desire to deliver great value at every interaction. MIS team members make our company what it is. We are an EOS company and take pride in attracting and retaining people who are professional, skilled, and focused on results. We love to serve others and demonstrate servant leadership in the products, services, and solutions we provide and the way we market, sell, communicate, and develop relationships.

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